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I have had the insurance for 3 months, and the customer service has been atrocious. Getting insurance coincided with quite a few vet visits. I have filed 3 claims over these months, and the first one took over a month to process. The other two still haven't been processed (it's been almost 2 months since I filed one of them). When I've emailed them, it has often taken 4+ days for them to respond. Over text as well, they have been super slow to respond. And let's not even mention chat, sometimes I click to connect and it takes over 30 minutes for a rep to respond. I hope the coverage will be fine, but so far it's been super frustrating dealing with them.

I can't put into words how truly grateful I am to Trupanion. I have insurance for nearly three years and never once had to use it. But when I needed them they came through in a big way. There was no hassle with the claim. While at the vet it took only 3 minutes to get my approval. Finding out that my cat needed surgery was scary enough without thinking about the financial burden. After I knew I was covered it quickly turned my attitude around. Thank you all very much for doing your part to take care of my, Zoe.

Absolutely great customer care from the Trupanion team. I highly recommend them to anyone that has a furry friend! Things happen and as such is why I chose to get pet insurance right away. My German shepherd Duke got into the garbage and for a few days was violently throwing up. After the third day I decided to take him to the vet. They found out after ultrasound and radiographs that he had an intestinal blockage. That alone was going to cost me $1600. My vet sent off the paperwork to Trupanion and not even an hour later received a call from them saying that they approved Dukes diagnosis from the vet. Next step was suggested for surgery to remove it. That alone cost $6000. My vet sent out the paperwork to Trupanion and I also called Trupanion to make sure this was going to be covered. I spoke to Alicia who was very understanding of the situation and genuinely felt bad for my furry friend and said they would do everything they could as fast as they could to get him covered. Not even at the end of the phone call I Duke was covered for the surgery to the estimated limit and was told if it was going to cost more then have the vet resubmit an updated estimate and they would amend the amount. I just got my boy Duke home from the surgery and is on the road to recovery. I am so thankful to Parry Sound Animal Hospital, 404 animal hospital for the great and prompt care of Duke as well as to Trupanion for their very prompt, professional, and genuine customer care they provided me. It's nice to know that it's not a fight to get coverage from your insurance company like car insurance companies can be like. Very happy and satisfied customers for life! Thanks Trupanion. Regards, Gavin.

All representative that I spoke with from Nov 30 thru Dec 3rd were very helpful and calming to me for my emergency. Thank you

delighted with the service

Great pet insurance

I already have recommended Trupanion to two friends

I always recommend Trupanion to anyone I meet who has a pet. Most of my friends already have Trupanion Insurance for their pets and also recommend it.

I always recommend trupanion to everyone...It has been so great for our allergy girl!

I am so happy pet insurance is available. You provide a wonderful service,and I have recommended you to my friends after my positive experiences in helping with kitties illness.