Find and read reviews with confidence

The rep was incredible!

I acquired my puppy, Kissy on 05/12/2017 in the late afternoon and took her to De Anza Veterinary on 05/15/2017 the following Monday since the breeder suggested for a Vet checkup as she always recommends all her clients and so we did. Our little Kissy was deemed extremely healthy and she had a slight hernia. The next day we purchased Trupanion Insurance for Kissy not knowing the preconditions would be a factor (one day). I guess I should have had a crystal ball in front of me to purchase pet insurance prior to acquiring my puppy Kissy. My intentions were innocent because we had another dog who unexpectedly got sick and we spent thousands of dollars hoping for her to get better and unfortunately we lost her. It was devastating for us and I did not want that to happen with our new addition to our family. So we decided to purchase pet insurance through Trupanion and this is the first time we have ever in our lives have had pet insurance because I want the best for my Kissy. So I was surprised to find out of the preconditions we missed out by one measly day. Gosh we were so happy to have pet insurance and now I question are we going to be ok down the path if God forbid something for the worst may happen to our Kissy. I want to trust Trupanion mostly for our Kissy to have a chance for the best long life as possible. I understand dogs don't as long as people, but we want the best for our Kissy's life time.

I love working with this group. They are always on top of everything and very quick at resolving the claims and getting your refund out to you. Great bunch of people! And this is the cat that has to be put out to give shots, clip nails and comb out mats on his back. He can get really mean! Bu love him to pieces.

Over the past 6 years we have received exceptionally good care from the Trupanion Team. Always polite & considerate. Trupanion makes things very easy to use and work with and ur premium rates continue to be affordable to us as seniors with a pet. Thanks again, everyone - Kudos to you All !

This is my first claim in which I received payment (last year I was just under my deductible). I was very happy with how easy it was to just upload my documents and receive payment quickly without having to ever pick up the phone. Very appreciated during a stressful time.

Overall I'm blown away by the quality, speed, and clarity of trupanion. Very impressed.

Even though I was giving her my info backwards, she was sweet & put me at ease. She made me feel like she cared about Blondie & making sure my billing was updated.

Over the years I've used other pet insurance, including VPI, and since I found Pets Best I would never change to another carrier. Your employees are extremely courteous, considerate and knowledgeable. When I had an issue with an emergency and had to call poison control, my claim was declined, but most importantly, I received a telephone call to explain why (because my contact was not a licensed veterinarian) and what I could do in the future. This level of care is sorely lacking in the market place today, and it adds to the complete satisfaction I've had over the years dealing with this company. I always sense a level of compassion in my exchanges with personnel. Pets Best processes and pay claims extremely quickly and doesn't dicker like other companies do who want to get out of paying. I recommend this company to all my friends who are not insured (and even some who are). This company is truly a shining beacon in a marketplace that is so often frustrating and unsatisfactory.

The first representative I spoke to did not send me the cancellation email as we discussed. When I called back a manager handled everything for me.

Very impressed with everything especially the time frame from start to finish. Highly recommend