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I would give ZERO if I could.. Please please please, listen to the negative reviews. This company is awful, they turn words around, they are rude, they are not forthright on purpose. They quote their cancellation policy constantly and make sure the 30 days to cancel is well past your deadline before you can discover how awful they are. They are keeping $116 of my dollars due to the fact that I cancelled after the 30 days. I HOPE THEY ENJOY THE $. (This is after months of trying to get claims processed) They claim my Vet's office (who by the way has high scoring reviews everywhere) never sent them the info they needed, this after my Vet's office swore the faxed numerous times. NUMEROUS This is also after numerous RUDE calls. They want to talk over you, they forget you are the client. I can't waste any more energy on this company, a manager finally called me, I'm not bothering to call back, her message noted their cancellation policy, really? Not the fact that I was lied to numerous times, I WAS.. By the way, they miraculously received EVERYTHING from my Vet (I also sent it, not sure what they are talking about) a few days after I cancelled my policy, so now my claims are null & void. Do not use this company, they are spin masters and amazing at it. Please please, believe the bad reviews, and there are many, everywhere. DO NOT USE THIS COMPANY. Find one that treats you with care, not one that has nice telephone music while you hold on for 20 minutes. One of the worst companies I have ever dealt with.

I got this plan for my dog when she was 8 weeks old and it has been a godsend! She has had allergy issues and been in and out of the vet since she was 4 months old. The claims are very easy to submit, the reimbursements are fast, and the explanation of our benefits are easy to understand. If I do have questions the customer support staff is always able to answer them and they are so friendly and helpful. I would highly recommend this plan to any pet owner!

I learned about and purchased Pets Best for my dog and cat because I work for Farmers Insurance, and they have partnered with Pets Best to better serve our clients needs and offer this added protection. Working in insurance, I know it's something you expect to pay for and hope to never use. I never expected my dog would be diagnosed with osteosarcoma (bone cancer) less than six months later. :( I submitted the claim and they got to work on it within a few days. Unfortunately, to no fault of their own, my primary vet took quite a while getting vet records to me, which delayed the claim. But every time I called or emailed Pets Best with questions, they were easy to reach and very friendly. My claims have been paid promptly and correctly for my policy. I had my reimbursement within about 4 or weeks of filing it, but over two weeks of that was due to my vet delay. Assuming this kind of treatment continues, I plan to have every pet insured with them for life. Thank you Pets Best, truly. My dog wouldn't have received the aggressive treatment without this policy. Forever grateful for that!

Our "boy" had to have major surgery on his elbow and our coverage allowed us to get the operation he needed. He's on the mend! I am always skeptical about insurance companies but everything we needed we received in a timely manner. I would recommend this company.

Trupanion came through exactly like they said they would. My dog had almost $7,000 worth of medical care. She had a tumor on her lung (cancerous) had surgery removed 2 lobes of her lung, stayed 1 extra night at the hospital and my cost out of pocket was less than $1000.00, Trupanion paid their 90% and the best part is they do a pre- approval whereas many people don't have a few thousand or so hanging around,Trupanion directly pays the Dr. & hospital. So I did not have this worry, how was I going to pay for it. Without the pre-approval we could not of been able to afford this and for this I'm forever grateful. P.S. Inky is doing absolutely great and it's like it never happened.

I have never had a problem with this insurance. They have paid for everything that the contract covered. It takes about 15 days to get the refund. They give you money back on things that many others don't do. I have three dogs on here and we are very satisfied!

Before acquiring our puppy (who is now 8 years old), I researched all the available pet insurance companies. Eventually, I narrowed the list to three possibilities. Our neighbor to the left took one company; neighbor to the right took a different one; and my husband and I chose Trupanion. Over the years we are the ONLY ones happy with our choice. Our puppy was seriously ill the first six months of his life and Trupanion was supportive, never once questioning a claim. Later, when we wanted a second opinion for surgery, they were great. No "gate" to go through to get an approval; they just said "Of course you should have a second opinion" and they paid that bill in full. That's the kind of service one doesn't forget.

I have had Trupanion for almost 3 years, the service is awesome, professional, and if I call the customer service ie fantastic. Thank you, purchasing Trupanion was one of the best decisions we ever made.

Really helpful and pleasant to deal with.

You are the BEST!