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Everyone I have talk as always been very helpful and informative. They have also been really nice, reassuring and patient with me when i call worried and stressed about my dog.

My dear puppy, Ragnar, who is an 11-month old lab/pit mix from the shelter, somehow got several large pieces of bone stuck in his tummy. Our vet recommended surgery to remove the obstruction, racking up a bill of over $1200. I didn't hesitate to approve the surgery to remove the obstruction, and did so believing Pets Best would help me recoup much of that cost. And they did! We were a few hundred dollars away from our deductible, and Pets Best reimbursed me almost $900! The claims process was very easy, quick, and the money hit my bank account in under 2 weeks from when I submitted the claim. Ragnar is doing great and back to his wild, troublesome, sweet self!

A better explanation for the claim reimbursement would have been nice. Also, the length of the narrative we can provide for initial claim details should a little longer!

Rep had a can-do attitude not a can-not-do

Have a new puppy, took her to Hinesburg Animal for her check up.

Rufus and I are sooooo happy with all of you . You are very caring.

I'm still waiting on resolution from claims submitted April 2017. Trupanion insists that no appeal was initiated when we sent the information and appeal form 2 times. The vet sent it a third time yesterday and finally I have confirmation of receipt. They also have no record of speaking to the Doctor when he did in fact have verbal contact with Trupanion. I don’t know what has been happening but it is way too much work on my part. So far I am not thrilled with having claims denied and then months of back and forth with the vet and Trupanion when we did everything that was required. Then a very nice and accommodating person in the phone basically says it’s our fault because you have no records

I am so grateful to have Pets Best insurance...they have been a lifesaver for my dog and myself....

Thank you so very much!!!!

I would recommend that anyone who has a beloved pet invest in the Pet Insurance. I am so happy I enrolled Izzy. The claim service, response, and payment is very well done, and I was clear what deductions or co-pays were required. Thank you so much