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Trupanion has paid claims consistent with their policy with no problem and in a timely manner. This is my second medical condition for my dog and Trupanion and paid the expected amounts each time with no issues or problems. The claim process each time was straight forward and the amount of time to receive the benefit checks was very reasonable. Very pleased with our pet's insurance through Trupanion.

your company declined to pay for covered items and some that your claims people said denied to a claim that REQUIRED 180 DAYS OF ( WAITING PERIOD ) THATS NEARLY ONE HALF AO THE YEARS COVERAGE, We will not ever be using your company again;

Seems like they will make up information to call anything a "pre-existing" condition and won't offer any other help or advice. Obviously not at all concerned with the health and no safety of my dog, completely impersonal and cold. I wish I could have my money refunded.

Insured new puppy in November. Every traction and correspondence has been handled quickly, to my delight. Could not be happier with my decision to purchase this insurance.

Great company

Easy to make a claim. Prompt payment!

There are few services, especially insurance, that do what they say they'll do and in a timely manner. Embrace has never let me down. Anytime either of my dogs has had a problem and we've gone to the vet, the claim has been promptly reviewed and swiftly paid. I recommend them to all my friends. This is my 3rd pet I've covered with them. No need to look elsewhere.

easy to submit claims and Embrace staff kept me informed of the status - always very timely

I have been extremely happy with Trupanion and the way they have treated the humans and the dogs. I have referred many people to Trupanion and the all seem happy.

I wish my health insurance was as easy to navigate, as upfront and honest about the coverage as Trupanion is. Every single person I have dealt with at Trupanion really knows about the product and the coverage. I have never had to call back a second time, EVER -- they get it right the first time -- they make it very easy. I've been a customer for many many years and have recommended this company to anyone and everyone I see with a pet. It is the best money I have ever spent and the best product I have ever purchased! The first thing I do when I make the decision to bring home a new pet, is line up my Trupanion Insurance Policy!!!!