Friendly
The representative responded to my questions in a friendly and helpful manner. However I felt that the plan would have covered the veterinarian service I was inquiring about so was disappointed with the answer.
- INSURER:
Trupanion
- POSTED: 11/22/2017
- BY: Joan
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Coverage
Trupanion always finds a reason not to cover veterinary bills
- INSURER:
Trupanion
- POSTED: 11/22/2017
- BY: roy
- BREED: Cockapoo
- AGE OF PET: Over 11 years
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Claims issue
I don't necessarily agree with the claims dept opinion but will abide by it.
- INSURER:
Trupanion
- POSTED: 11/22/2017
- BY: Garth
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Slow process
Have had this pet insurance for about 6 months Filed a claim in September and I'm still waiting. Because your company is waiting for records from a hospital that is no longer open that I never took my dog too but I worked at Katonah Bedford that my dog has never been too. Called your office twice to clear this up. I'm sure it won't be. If not soon I will cancel my pet insurance.
- INSURER:
Trupanion
- POSTED: 11/22/2017
- BY: Lisa
- BREED: Havanese
- AGE OF PET: 0 - 3
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Very quick responses!
Amazing service / very quick service! No hidden fees or surprises!
- INSURER:
Trupanion Canada
- POSTED: 11/21/2017
- BY: Rebecca
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Trupanion Helped Save Luke's Life (and mine!)
I would recommend Trupanion all day every day and I have to a lot of pet parents. My beloved dog Luke was diagnosed with soft tissue sarcoma at the young age of 6. It was absolutely terrifying but with Trupanion I was able to make the best medical decisions for Luke and not have to worry about the financial side of things. As a result Luke has gotten and will continue to get the best care that he can get. It gave such peace of mind to not have to make decisions based on money but what was best for my best friend.
- INSURER:
Trupanion
- POSTED: 11/21/2017
- BY: Kristy
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Awesome
The smartest thing I ever invested in. I would not have been able to afford the vet bills (over 10,000 dollars) without healthy paws.
- INSURER:
Healthy Paws
- POSTED: 11/21/2017
- BY: Marianne
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
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Awesome customer service!
Customer service has been so helpful, nice, and all around awesome!
I just signed up for this insurance and called 3 times total in the month I have had this insurance company.
The first call was to get set up for per insurance, the second was to make sure I was submitting in a claim correctly, and the third call was today. I had to make sure that the claim I sent in was correct and the customer service was above and beyond helpful, and made sure everything was correct for me.
I am one happy customer! Thank you customer service people at Embrace pet insurance!
- INSURER:
Embrace
- POSTED: 11/21/2017
- BY: Jaclin
- BREED: Pug
- AGE OF PET: 7 - 10
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I am grateful for the financial and moral support for Lucy
Almost every month for the past 5 years, I've asked myself if paying ~$30/month for health insurance for my cat Lucy was worth it, particularly at a time when i had needed to cut expenses......she is young and healthy. I've never had pet insurance before. Saturday night she was hit by a car, suffering fractures of her leg and pelvis. A neighbor found her and took her to Seattle Vet Specialists' ER. After assessing her injuries, the estimates for her immediate ICU care and subsequent surgery were more than I would have been able to manage had I not had Trupanion. Even at 2 am, when they were called, the Trupanion representative Roslyn was supportive and affirmed that the costs for immediate care and likely for related surgery would be covered. She worked with the SVS coordinator to set up direct vet billing. When I learned Lucy would need surgery, Kelli was also helpful and supportive. It was such an immense relief - knowing that the majority of expenses would be covered made all the difference between having to make a tough decision because of financial circumstances and getting her the care that would allow her to be with me for a long time. She is young and should recover well. I'm sooooo grateful for the caring staff and the financial piece of mind. Thanks so much!
- INSURER:
Trupanion
- POSTED: 11/21/2017
- BY: Andrea
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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Took the stress away
I was dealing with inexperienced clerks when I took my dog in for surgery. The problem was already identified, surgery just needed to happen. The clerks started asking for $2500 down, I mentioned multiple times that I had insurance through Trupanion... anyway it ended with a amazing lady named Heather getting on the phone with me to straighten everything out. I got pre-approved (as your suppose to) and my dog got better.
- INSURER:
Trupanion Canada
- POSTED: 11/21/2017
- BY: Kori
- BREED: Brittany
- AGE OF PET: 7 - 10
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