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The staff was incredible and showed true concern for my pup that was attacked by another dog. the refund took very little time and what could have been a real pain was very easy. Human health care should be this fair and easy!

Great the way you respond, and pay so promptly, but your wording is particularly good - you make us all feel like a team looking after our wonderful dog.

I recommend it to all my friends who get pets! The flexibility of the deductions allows one to not have to worry about the cost of a family addition that is a member for life!

I wouldn't change anything you are doing you all are doing a great job

love you guys, you're the best, everyone is so nice and efficient, you always iron out all the difficulties and hiccups with grace and speed. couldn't be better.

Nicole was very friendly and helpful..

TRUPANION: 1) They do not have annual renewals, so they do not drop you at the next renewal if you have too many claims, nor do they exclude a condition like Addison's in year #2 if diagnosed in year #1--my horse insurance company did both of those 2) They don't exclude breed-specific issues, such as Addison's for Spoodles 3) Your rate at which you join is your rate for your pet's life. Mac joined at 10 months, so he has the under 1 year rate for life. Cost may go up due to health cost increases, but not due to your dog's age. Other companies, such as VPI, increase your rate each year based on your pet's age, by the time your dog is 10 years old, the rate is over $100 per month 4) They have had GREAT customer service 5) They reimburse 90% of ACTUAL costs, not usual and customary charges 6) you choose the deductible that makes you comfortable. 7) No annual limit on payouts. 8) Deductible is for lifetime of the pet, not per year. We paid $250 for Kobe’s Addison’s post-diagnosis, and we do not have to meet that deductible again. Only down side is that they don't cover the cost of the vet visit, but IMHO, that is small potatoes compared to everything else. I have heard good things about Embrace as well, but watch out for increasing premiums as your dog ages. You want to make sure you can afford the policy when your dog really needs it when they are older.

The people I spoke with on the phone prior to my dog’s surgery were kind and helpful. Submitting the claim was easy. Within 24 hours, I got email confirming them receiving my claim. I got the check reimbursing me for vet bills within a week.

Hello, I just wanted to tell Healthy Paws that I am filled with such gratitude of the handling of my dogs most recent emergency. I cannot share enough how much having insurance and this great company has helped with my recent dog emergency. All I know is without you I wouldn’t never been able to find out what was wrong with my boy, nor could I have afforded it. I can’t even begin to imagine the consequences of not being able to pay for his help. And all I can say is that you have been wonderful! You have processed my claims on time and sent out my checks so quickly. This is allowed me to focus on after care for my dog after surgery and provided me with great comfort. Again thank you all so much for being there and for all that you do. I never thought I would be using this insurance and I can I tell you how happy I am that I purchased it. My dog is like a family member and I love and appreciate what you have done for him and me. Again thank you and enjoy your holidays.

Hello, I just wanted to tell Healthy Paws that I am filled with such gratitude of the handling of my dogs most recent emergency. I cannot share enough how much having insurance and this great company has helped with my recent dog emergency. All I know is without you I wouldn’t never been able to find out what was wrong with my boy, nor could I have afforded it. I can’t even begin to imagine the consequences of not being able to pay for his help. And all I can say is that you have been wonderful! You have processed my claims on time and sent out my checks so quickly. This is allowed me to focus on after care for my dog after surgery and provided me with great comfort. Again thank you all so much for being there and for all that you do. I never thought I would be using this insurance and I can I tell you how happy I am that I purchased it. My dog is like a family member and I love and appreciate what you have done for him and me. Again thank you and enjoy your holidays.