Service rep
I have never had an issue with a call taker but this person did not know her subject matter and was contradicting what she had said when I asked questions about her statement. If this was my first time, it would have been my last time. She was inept.
- INSURER:
Trupanion
- POSTED: 11/27/2017
- BY: Dot
- BREED: Somali
- AGE OF PET: Over 11 years
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Trupanion was there for us
My furbaby was rushed to an emergency animal hospital due to a "bad heart." In all of the emotional turmoil and concern, Trupanion was there to help us through. We received an estimate of ~$7,600 and we weren't sure if we could afford his treatment. Luckily, Trupanion provided us with a pre-approval and took the financial burden off of us so we could concentrate on the wellbeing of our Golden.
- INSURER:
Trupanion
- POSTED: 11/27/2017
- BY: Kimberly
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Great peace of mind
I recommend it to all my friends who get pets! The flexibility of the deductions allows one to not have to worry about the cost of a family addition that is a member for life!
- INSURER:
Trupanion
- POSTED: 11/27/2017
- BY: Javier
- BREED: English Bulldog
- AGE OF PET: 7 - 10
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Incredible staff
As always the staff was incredible and showed true concern for my pup that was attacked by another dog. The refund took very little time and what could have been a real pain was very easy. Human health care should be this fair and easy!
- INSURER:
Trupanion
- POSTED: 11/27/2017
- BY: Donna
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
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Very friendly
love the "pet loving" expert referral....very accommodating and friendly. While I didn't originally have my pet insured I am so happy I have. Wonderful plan and company. thank you for loving my pet as much as I do
- INSURER:
Trupanion
- POSTED: 11/27/2017
- BY: Sharon
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Very nice representative.
Very nice representative who helped resolve my issue very kindly & professionally
- INSURER:
Trupanion
- POSTED: 11/27/2017
- BY: Lee
- BREED: English Bulldog
- AGE OF PET: 7 - 10
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The Claim Submission Was Very Eas...
The claim submission was very easy and the customer service was exceptional. I was disappointed the claim was not applied to my deductible. I was not aware of the waiting periods.
- INSURER:
Pets Best
- POSTED: 11/27/2017
- BY: Selena
- BREED: Poodle-Toy
- AGE OF PET: 0 - 3
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It Was Super Easy To Submit The C...
It was super easy to submit the claim online for starters, I was informed along the road of evaluating my claim, it only took 1 week turn around time for a decision to be made about my claim & it took less than a week for my reimbursement to be automatically deposited into my account. I will never change pet insurance carriers & love Pets Best! Thank you!
- INSURER:
Pets Best
- POSTED: 11/27/2017
- BY: Gwendolen
- BREED: Rottweiler
- AGE OF PET: 7 - 10
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Very Easy Process And If You Do N...
Very easy process and if you do need to call, very helpful pleasant representatives.
- INSURER:
Pets Best
- POSTED: 11/27/2017
- BY: Tammi
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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I Had No Trouble I Faxed The Vet ...
I had no trouble I faxed the Vet bill and I received payment into my checking account in day's. I was very happy with the service
- INSURER:
Pets Best
- POSTED: 11/27/2017
- BY: Deborah
- BREED: Papillon
- AGE OF PET: 0 - 3
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