Great customer service
Great customer service, especially important at times of worry and or loss! I've been a customer since 2008 and can't think of a time I would want my loved ones covered by anyone other than Trupanion
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Gina
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
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Staff is happy
I always love talking to the staff it seems they are happy and enjoy their jobs which is rare.
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Leroy
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Wait time
Waiting for a representative is way too long.
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Louisiana
- BREED: Maltipoo
- AGE OF PET: Over 11 years
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One issue resolved
The rep was able to resolve 1 issue, but needed to contact a claims person for the other issue.
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Heidi
- BREED: Ocicat
- AGE OF PET: Over 11 years
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Large claims
We recently had two large claims. The first one for our dog, and that has been mostly completed. The second for our cat. It has been over a month and nothing has been completed. There is a discrepancy in one of the bills because it was billed after our cat died, but the test was done and sent to Auburn Univ. for testing to get a diagnosis so we could treat her. Unfortunately, she died before the results came.
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Terry
- BREED: Devon Rex
- AGE OF PET: Over 11 years
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Policy review
I am very disheartened by the policy "small print" and lack of availability to review my policy online like was previously offered. Due to that fact it's almost impossible to make decisions regarding my pets treatment with immediacy in mind.
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Laura
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Policy "small print"
I am very disheartened by the policy "small print" and lack of availability to review my policy online like was previously offered. Due to that fact it's almost impossible to make decisions regarding my pets treatment with immediacy in mind.
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Laura
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Pleasant experience
Every time I have called I have had a pleasant experience and the customer service has been wonderful. I am impressed also with the claim I had filed awhile back and I continually recommend your insurance to my friends and family. Thank you for your care of our pets!
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Kate
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Wonderful company
Thank you for being such a wonderful company. I refer people to you every day!
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Michelle
- BREED: Pug
- AGE OF PET: Over 11 years
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Very kind!
The customer service agent was very kind and very helpful! He got my claim expedited and I really appreciate it...he should get a huge raise!
- INSURER:
Trupanion
- POSTED: 11/28/2017
- BY: Jennifer
- BREED: Chihuahua
- AGE OF PET: 7 - 10
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