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So far I have only had Wellness claims, they have been handled promptly! I'm impressed so far with the service I have received! Direct deposit of claims has been very convenient! I have not had to call or check on my claims, they updated me frequently with the status of my claims. I have not had to use any of my Insurance benefits as of yet but the Wellness benefits have been wonderful!

Our 80 pound labradoodle stopped eating, was vomiting, and had diarrhea for about a week while the vet was trying to figure out the issue. After 4 vet visits and almost $2000 spent he was finally doing much better. We submitted the claims and were covered to the maximum extent of our plan and got the checks in the mail within a few days. We forgot one form and they emailed us right away so we could send it back and recieve our full reimbursement. Couldn't have picked a better insurance company.

This company will collect your money until something happens to your pet.Then they will start asking you for all kind of papers you don't even know where to find them.And after the month or so they will refuse to pay your premium without the reasonable explanation.I hope some day someone will take them to the court for scamming people on the massive scale.

I've had this insurance company for the 2 years I've had my dog and could not be happier with them! They stick to their policy by the T and I love that. You know what's covered and what isn't. They process claims in a 2 weeks avg although they're "time frame" is 30 days. I've submitted claims both years and both years they've paid without any headaches. Their premiums are some of the lowest out there.

We have had Embrace ever since adopting our wonderful Boxer rescue and it has been nothing but a very positive experience so far. Each interaction I have had with Embrace associates has demonstrated their care and compassion for pet mommies and daddies and their pet kids. The communications I have received from Embrace have been excellent and they process claims quickly and efficiently. Purchasing Embrace has been a lifesaver and I would recommend this company to anyone.

My male cat started getting UTI's in March of 2014. He kept getting them back before his meds were out. Finally he got a blockage, which we caught in time and then we were told he needed a significant operation (peri urethrosteotomy). Because this was such a serious surgery I opted to get a 2nd opinion in a Boston Hospital. Because I had insurance, I was able to get the best care for my cat and myself. Thank you Healthy Paws for the "peace of mind". Bleu is much better now and we will never have to worry again!

Customer Service contacted us to see how our two pets were doing and sent a sympathy e-mail when they learned of our cat being put to sleep. The coverage is excellent for office visits and tests. The amount reimbursed for medication is barely adequate, as a pet owner doesn't have control over the amount charged by the vet. I'd like to see better coverage for cleaning and tooth removal. Also, it would have been helpful to know that I had to add continuing coverage before Tacori turned 10, I tried to add it and was told I could not. The price has escalated in the past 3 years, almost doubling in cost in that period of time. I'll be looking closely at the coverage at next renewal to see what is right for Tacori.

I've done a lot of research on pet insurance. I have three dogs - two Pugs and a Bernese Mountain Dog. Healthy Paws is by far the best insurance, best value and best customer service out there! I am so thankful, and love the quickness of the claim reimbursements. Thank you Healthy Paws!

While petting Brewster I found a lump on his paw and neck. The vet did a smear test. The test results indicated cancer cells for the lump on his paw and inflammation on his neck. Both lumps needed to removed and biopsied. I called Healthy Paws since I never submitted a claim prior. They were very supportive, reassuring and knowledgeable about Brewster’s coverage. I submitted two claims one for the smear test on the other for the blood work (needed for surgery). I expected these claims to take a long time to process since Brewster is 7 and Healthy Paws needed to review his medical history. I was pleasantly surprised to see the claims were processed within a week and check was received shortly after. The next claim was for his surgery, they processed the claim the day I submitted it. A check was received about two days later. I also received a follow up email from Healthy Paws just to see how Brewster was feeling and wishing him well. I am so happy that I choose Healthy Paws. I could not ask for better service. The process to submit claims is very easy; claims can be emailed, uploaded or mailed. Forms can be downloaded from their website. The EOB's provided are very easy to understand. The coverage was exaclty what I understood it to be and hassel free.

I have been with Embrace for a few months now and so far I am very pleased with my experiences with Embrace. My questions are always answered, the claims are processed quickly and their customer service is excellent. We have been having some GI issues with our Boxer rescue and while that has been stressful, knowing that we have Embrace insurance is helping us through this rough patch and we feel good knowing we have chosen a good pet insurance company for our Boxer boy!