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First of all, I am glad I chose your company to insure my dogs. What I don't understand is why you apply a copay [10%] while the at the same time, the deductible is being applied. Traditionally, everything goes to the deductible until is met in full, then the 10% starts. I would really appreciate if you can change that.

Have nothing but the best to say about healthy paws. Our girl has torn both of her acls and we have had zero issues with coverage. It is amazing to know we can take care of her and not have to stress about such a ginormous bill. We wouldn’t have been able to have surgery once let alone twice without healthy paws. Good for all the sniffles and bumps along the way too!

Submitting claims with the app is super easy, and the response time is great!

It's worth the piece of mind to have insurance on your furry love but the ease of use and service times make it feel even more worth it!

Love your team!!!

Everything was easy, understandable and fast! I hope I don’t have to file a claim at all in the future but I can rest assured it’s gonna be no extra burden to deal with the paperwork necessary to get reimbursed.

I have been with Pets Best since 2009 when I first insured my cats Maxwell and Gracie with them. They have both crossed over the Rainbow Bridge and now my Siamese Valerie May has a policy. She was rescued from a kill shelter by Fur kids, the no-kill, no-cage shelter I volunteer at. She wouldn't eat for 6 days and was about to be euthanized when Fur kids stepped in and immediately took her to a veterinarian. Dr. Evans took a blood panel screening, gave her fluids and pronounced her healthy. Valerie went home with a foster and I eventually adopted her. She is the sweetest, most gentle of souls and I cannot imagine how anyone could abandon her - especially to animal control. Unfortunately, she has had major dental problems and Pets Best has paid half of that. They have also just reimbursed me for 90% of vet. expenses due to excessive vomiting (gastroenteritis and a food allergy to chicken was diagnosed). The company now pays 90% of insured expenses and there is no cap on what they pay annually. I don't understand people who don't have insurance for their pets. I do recommend Pets Best to adopters who come to Fur kids. So if you get people buying insurance from Georgia a lot of them did so on my recommendation.

I have had my pet insurance for 5 years and had not had to file a claim. My dog now has cancer and I received a quote for treatment from the vet for $6700.00 +. I contacted Nationwide and was told they would only pay $275.00. This company is a joke.

Very pleased. Suggestion would be to have toll free number for submitting claims. Many don't have scanning/faxing capabilities at home and going to UPS/FEDEX, etc. to fax claims gets expensive. But, overall, where it counts, they are great! Would definitely recommend!

The claims took some time to get back to me with the reimbursement, but I really appreciate that you have helped me pay them. Thanks, Marcela