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When I purchased insurance for my maltese, Lily of the Valley (Lily) I hoped never to have a reason for a claim. Unfortunately that was not the case. Lily had pressure on her spinal cord and needed an MRI and surgery so she could walk again. Not long after mailing the claim and medical receipts to Pets Best I received an email informing me that they received and would begin processing it. Yesterday I received notice with an explanation of benefit that the claim was approved and the money deposited into my account. This is a truly reliable company. They are the best.

Thank you for taking your time with me.

Three separate times I have submitted claims and one invoice page was not reviewed. After waiting patiently for a response from a review, I had to resubmit a missing page. This extended my wait time for a full payment of the reimbursement. I would not complain but this has happened with 3 separate claim submissions and your turnaround time is pretty long at 30 days otherwise the service has been great.

You covered everything except my deductible (which I totally understand). This helps us not worry about what Bella Needs -- because we can just get her what she needs and we will get assistance with the bills. This is a great comfort. Thank you so much for helping to take care of our loved one!

The team is very helpful concerned for your pet

My dog ingested raisins, and after a call to the Poison Control, we determined she needed to go to the emergency vet and have vomiting induced. l was grateful to Pets Best for making a very stressful time easier.

Thank-you for inquiring about Gracie ..... She is doing well on her allergy drops ..... She had a flare and after about nine months she had to get a Cytopoint injection ..... We are so grateful for Nation-Wide ...... It has enabled us to provide the best possible care for our beloved girl Cherie

YOU ARE THE BEST THANK YOU

Thank you for being there when the “kids” are ill. Nationwide is the best!!

Just a great company. Have had them for some 7 years and very pleased with how they handle claims and their approval of those claims in a very prompt fashing.