Not very helpful
Not very helpful, this was not a good experience. This is our 2nd pet. Our 1st insurance company was another company but not available for us. Chose this one to cover our newest pet. Did not Enjoy our claim experience . All they did was deny all our submissions by saying my vet withheld info maybe and if I want I could appeal
- INSURER:
Trupanion
- POSTED: 12/05/2017
- BY: Steven
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Quick resolution
The representative was upbeat and able to take care of the two reasons for calling, very quickly.
I'd also like to say, I love how quickly reimbursements are processed.
- INSURER:
Trupanion
- POSTED: 12/05/2017
- BY: Sandra
- BREED: Cocker Spaniel
- AGE OF PET: Over 11 years
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Happy customers
My fur babies and I are happy customers. Thank you.
- INSURER:
Trupanion
- POSTED: 12/05/2017
- BY: Debbie
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Hold time
I was on hold for quite a while considering my call was in the middle of the day at a presumably low traffic time of day.
- INSURER:
Trupanion
- POSTED: 12/05/2017
- BY: Trista
- BREED: Savannah
- AGE OF PET: 7 - 10
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Costs
Notwithstanding the detailed explanation given by the supervisor on costs for pet insurance and suggestions how to reduce payments by a deduction . However the fact I cancelled my insurance on Daisy then due to circumstances I reapplied the lapse in the policy they included a whole series of exclusions WHICH I WAS NEVER MADE AWARE thanks to my vet office they now covered very little As a example they noted a comment by the vet of a minor ear infection which now will not pay for anything to do with the ear I find this to be unfair and bias The rest of the insurance is excellent Initially it was my error to cancel but the interpretation by the vet and trupanion is a gross injustice Thank you Andy
- INSURER:
Trupanion
- POSTED: 12/05/2017
- BY: Gerald
- BREED: Cocker Spaniel
- AGE OF PET: 7 - 10
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Very happy
I'm very happy I chose trupanion pet insurance. My experience so far has been great. Thank you
- INSURER:
Trupanion
- POSTED: 12/05/2017
- BY: Cory
- BREED: Boston Terrier
- AGE OF PET: 0 - 3
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Great caring service.
Great caring service. Very efficient.
- INSURER:
Trupanion
- POSTED: 12/05/2017
- BY: Chris
- BREED: Miniature Dachshund
- AGE OF PET: 7 - 10
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Embrace was with me as I struggled with Abby's health problems
Enbrace was there for me as I struggled treating Abby's renal failure and heart murmur as she slowly declined and I had to choose to stop her further decline even though she fought hard to stay with me. She lost 25% of body weight and just could not overcome enough to continue. She was a beautiful Toy Pom, normally 4 and a half pounds, red sable. She was also my medical alert service dog for the past 14 and a half years. I would recommend Embrace to any pet owner. They were there to answer any questions and help with the process.
- INSURER:
Embrace
- POSTED: 12/04/2017
- BY: Korky
- BREED: Pomeranian
- AGE OF PET: Over 11 years
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Quick Payments on Claims, excellent customer service.
Unfortunately my girl had major surgery. All covered, quick payment, excellent customer service.
- INSURER:
Healthy Paws
- POSTED: 12/04/2017
- BY: Carol
- BREED: Standard Poodle
- AGE OF PET: 7 - 10
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Must have if you have an active hard playing fur kid.
My Paco is a hard player and has broken two teeth this year and has had tummy troubles too! Embrace has covered $1,200 towards his bills and I can't be happier to have this to help cover the costs of his care.
- INSURER:
Embrace
- POSTED: 12/04/2017
- BY: Cindy
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
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