Helpful and caring
Every time I've had to call it's been so wonderful to speak with someone who's helpful and caring. Trupanion goes above and beyond and I recommend the company to everyone.
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Maria
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Empathetic
Your phone rep was very caring and empathetic, and is working to resolve a billing issue. Every service call should be handled in this manner!
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Bruce
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Always very friendly
Your representatives are always very friendly and helpful. If they don't know the answer to a question, they ask someone and find out what it is. Also, responses to and payments for claims is very fast and easy.
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Laura
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
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Recommend to everyone
Everyone I know, who has a pet, has been given your information so they can get their pet insured.
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Bonnie
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Both good and bad experiences.
Both good and bad experiences...still to be determined.
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Laurie
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Loopholes
Too many loopholes with the addition of the behaviour clause to insurance plan. Based upon a recommendation to see a vet first, by trupanion, to rule out behaviour issues, my dog won't get coverage because that was in the claim.
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Jessica
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Premium amount
I have barely used the insurance and was looking to set my deductible lower and pay a higher cost per month however the representative told me it was going up 10$ as of next month based on my dog breed which is unfair if health insurance did that to people especially without notification they'd be out of business. I'm looking into other pet insurance companies today.
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Beth
- BREED: Maltese
- AGE OF PET: 7 - 10
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Super professional!
Everyone was awesome especially Jodi!!! Super professional and all in a timely manner.
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Thomas
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Nice rep
The representative I spoke helped nicely. I Just want to say that I believe if you carefully reviewed doctor's note, this mistake did not happen, and please do not guess the conditions or make a new condition and call the clinic/doctor any concern or question.
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Yuko
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: Over 11 years
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Awesome
My first call today was great,The second I was not impressed.The customer service is always awesome otherwise
- INSURER:
Trupanion
- POSTED: 12/07/2017
- BY: Shane
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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