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Excellent customer service, fast processing of claims, and good coverage.

I was told to give each of my 3 pups a little hug from the representative :)

I wasn't happy with the increase in premiums. Especially when one of my dogs is quite well.

experience is always great. only thing is that with a multi-cat household it would be nice to get a discount. we have 5 cats that aren't on your plan.

I would tell anyone that your customer service is right on the money. Everyone I talked to has been so nice to me to resolve this issue

Friendly, intelligent and helpful.

Trupanion has always been there when I have needed health insurance for my sweet girl, Misty.

Well handled thank you

Trupanion thus far has provided great service and excellent turn around time for processing claims. I am very pleased I decided to pursue Trupanion for my insurance needs for my girl.

I left a positive review one month ago, thanking Petsecure for helping with my cat's chemo treatment costs. Well, shortly after that they sent me an email, after almost 16 years of paying premiums with little to no claims and payouts - he has been absolutely healthy until his lymphoma diagnosis - to say that they are cutting his coverage in half "due to your recent claims". I am disgusted at this attitude. If they aren't there to help when our babies get sick, what are we paying them for??? I am now completely disenchanted and disappointed. I will be changing the insurance carrier for my two kittens as I don't want to give Petsecure any more of my premium payments if this is how they are going to treat us when we get ill. My sweet boy will get well in spite of their uncaring and heartless attitude! I am told our case "will be reviewed in 6 months" - well, I will make sure he is well enough to be here for that, and then we will tell them again what we think of them. Petsecure, be very ashamed of yourselves!!