Find and read reviews with confidence

I was very disappointed that the person I spoke with told me I would have to appeal over a mistake that Trupanion made. I submitted 2 claim forms. They were processed under the wrong illness. The claims were put under my pets rectal polyps condition which was Dec 2016. Trupanion had all of Cooper's medical records for the diagnosis regarding the claims I sent in, so I do not understand why it was not correctly processed under Subcutaneous Hemangiosarcoma. The guy I talked to said the claim was closed before Trupanion had the diagnoses. I told him that is not true, Trupanion had requested all of the medical records. He said all I can do is appeal. I don't agree with this. My vet is very busy. She should not have to call Trupanion and straighten this out. It was Trupanion's mistake not mine.

So glad we purchased Trupanion Insurance. They are very efficient, professional, and fast in responses to claims, questions, etc. They have helped us tremendously!

So positive so friendly very personable Excellent customer service I always recommend Trupanion.. whenever I have an opportunity. I am so thankful that I chose Trupanion above all the rest of the pet insurance providers... I chose the best and my Vets feel the same.

I have found everyone in your company very friendly and helpful.

I just wish I got a discount because I have three pets. I love trupanion. They have been honest and have paid claims rapidly and without a fuss. Thank you!

The rep couldn't have been nicer and put my mind to rest. I recommend Trupanion to people all the time because without it I would not have my very sweet cat right now.

Everyone is always very helpful!

I recommended Trupanion to three pet owners on the last month. I always recommend Trupanion.

I have to consult my vet who prescribed a new diet & supplements for Meadow. Thanks for the appeal form.

Excellent customers service