Not very prompt on claim processing
I have had this insurance for a year and a half and only had two claims that went to deductible. They say they process claims within 10 days but I filed a claim on 11-27 and got another email stating they were reviewing the claim and it would be another 10 days just today. With all the high reviews on this pet insurance, I am not impressed as of yet about the speediness of processing claims. I have Pets Best for my other 2 dogs and they process the claims pretty fast even if I get paid or not.
- INSURER:
Healthy Paws
- POSTED: 12/12/2017
- BY: Sharlene
- BREED: Samoyed
- AGE OF PET: 7 - 10
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Can't say enough good things about Trupanion!
This company rocks. My cat Kira needed two teeth extracted and 90% was covered. When my other cat Selena had to have two teeth extracted and an operation for a severe UTI operation. The claims department pro rated what would be covered in under an hour each time. I've never had to deal with them over the phone. My animal hospital handled everything. I gladly praise this company all the time and always give them a 4 star review.
- INSURER:
Trupanion
- POSTED: 12/12/2017
- BY: Jim
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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They are easy, fast & fair with regards to claims. If only human health insurance was this fast!
They have been more than fair regarding claims. They claim process is easy & fast. The process for appeals is also quick & easy & they truly seem to care about the pets getting the care they need.
- INSURER:
Pets Plus Us
- POSTED: 12/12/2017
- BY: janet
- BREED: Poodle (toy)
- AGE OF PET: 7 - 10
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Great customer service
My wife made the contact and said "They were wonderful". If you are a husband you have to know the value in that statement.
The claim was just sent in today I can't answer the question regarding "Time taken to handle claim"
- INSURER:
PetPartners
- POSTED: 12/12/2017
- BY: John
- BREED: Poodle
- AGE OF PET: 7 - 10
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Pre-approval
Carmen the rep i spoke with did her best to find status of a 10+ day old claim -- but also help move forward pre-approval for surgery. Was very pleased with her effort and ability to provide me a timelime for when we'd hear back from Trupanion.
- INSURER:
Trupanion
- POSTED: 12/12/2017
- BY: Nigel
- BREED: Greater Swiss Mountain Dog
- AGE OF PET: 7 - 10
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Very helpful
Everyone has being very helpful. No complaints.
- INSURER:
Trupanion
- POSTED: 12/12/2017
- BY: Eunice
- BREED: Doberman Pinscher
- AGE OF PET: 7 - 10
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Understanding
Every Time I've called, the representatives have been very helpful and understanding.
- INSURER:
Trupanion
- POSTED: 12/12/2017
- BY: Zoe
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
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Embrace Pet Insurance is awesome!
We have had Embrace for three of our dogs for a number of years and have always had very good experience with the handling of our claims. Claims are paid in a timely manner and most importantly they pay what they say will be paid.. Have not had to use Customer Service much but they have been great also when we did have to contact them.
- INSURER:
Embrace
- POSTED: 12/11/2017
- BY: Cheryl
- BREED: Brittany
- AGE OF PET: Over 11 years
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Excellent pet insurance provider
Very satisfied customer! Claims are processed promptly and customer service always helpful and pleasant.
- INSURER:
ASPCA
- POSTED: 12/11/2017
- BY: Cheryl
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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