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I have seen some negative reviews but I think these are from individuals that haven't read their policy thoroughly. We have 10 dogs and one cat and Embrace provides affordable insurance that meets our needs. They have paid every claim according to our policy. We have been with them one year and plan on continuing.

I am lucky enough to have this insurance through my work benefits for all of my pets. I recently had a horrific accident with one of my pups. She was playing with a friends dog and was knocked into a rusty hook on the side of their home. It completely skinned her on her side about 4-5 inches in length, I rushed my poor pup to the hospital and had her fixed up and put in my invoice for pre-approval and had it paid directly to the hospital. This is extremely helpful as I was short on cash at the time because I was literally signing a lease that day and paying first months and deposit. I was able to have my claim filed and bill paid to the hospital quickly, so that my poor pup was able to get the emergency care she needed. Thank you so much Trupanion

Embrace Insurance representatives are truly professional and provide excellent customer service. They assist with any issue or question over the phone or offer support online. The rates are reasonable and claims are processed in a timely manner. Wish my insurance was this easy . Thank you Embrace

Claim was handled quickly and all of my questions were answered. I received my money quickly and everything went better than expected. I couldn't be happier with the service.

We have had Embrace for our two boys for a few years now and always find it so easy to file claims, as questions of the customer reps, and get quick reimbursement.

We used the free puppy visit for Sailor. It was great and saved us some money. How do we go about filing claims for future visits and shots? Sailor has completed his puppy series except for Rabies and Lepto. And is on monthly flea, tick, and HW prevention

Excellent customer service. The rep even went so far as to email the form I needed for the vet visit.

Originally, I had debated on taking out pet insurance, but I'm SO GLAD that I did. You just never know when something can go wrong. My pets are definitely my kids and I would do anything to help them. Embrace's pet insurance helped more than I could ever imagine. My dog isn't in pain anymore, and we didn't have to go into debt for his surgery. Every time that I called or e-mailed Embrace for help or advice, they were VERY friendly and helped me feel so much better about everything. This was definitely a GREAT decision!

My 6 year old rescue Boxer, Bubba was diagnosed with 2 Mast Cell Tumors and needed surgery to remove them and have them biopsies to determine if cancer was aggressive type. I submitted the invoices for his treatment and heard right back from Embrace that they had opened a claim. In a week, I heard back from Embrace that his surgery and treatment would be covered and a few days later, I received the reimbursement. We are SO THRILLED with the fast turnaround from Embrace and also their 1st Rate Customer Service that they provided us!!!! We are Embrace policyholders for life!!!!

Customer service rep stated that the claim was in a different department and she had no information said it could take up to 30 days