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The reason for only a 4 star on recommendation is due to yearly large increases on premiums. Until recently I only had 1 very very small claim yet you have increased my premiums by 100%. Plus Embrace is cheaper and they cover well care and shots. Something Trupanion needs to cover

The representative was very pleasant and informative.😸

What I was looking for wasn't on file so it wasn't due to neglect that I didn't receive what I was looking for.

Your customer service reps are always very very nice to me on the phone. Patient and willing to help. I'm not a fan of the way you submit claims and i don't like the deductible per item, i would rather whole dog per year. I've had too much trouble getting my related to be one claim. So, no, I don't usually recommend trupanion to my clients. Nor does my vet.

great company! very happy!

The customer service reps have been polite but the claims process and appeals have been confusing... especially since I got my mail returned to me because the address on the appeal form was incorrect. Remains to be seen how this will get resolved.

Very attentive to my needs and compassionate

very happy with the service and prompt payouts, however I am EXTREMELY unhappy and displeased with the rate increases over the course of my dog's lifespan. had I known the rate would nearly quadruple, I wouldn't have bothered. I find that to be very unreasonable.

The rep I spoke to was very nice and accommodating. Unfortunately my issue needs to go through the appeals process. It remains to be seen if I would rec this ins company. My last claim was rejected due to my cat having"dirty ears" while in the shelter in Sept 2016 prior to his adoption and coverage and my last vet visit with him on Dec 15 2017 for scabs on his skin may be because of food allergies. It still has not been determined why he has scabs on his back but bc ear issues can be a symptom of allergies it was rejected. I currently have my vet writing in to appeal the decision since the dirty ears were found in cat who was a rescue and he was a stray when taken in to original shelter. There were no other ear conditions found after sept 2016 through present day and I am not happy that the company may be trying to get out of future coverage needed if this condition persists. He did not have any allergy like issues before this visit and my vet doesn't think "dirty ears" or an isolated ear infection is connected to scabs on his back now that MAY be food allergies or poss something else that has yet to be determined. I will anxiously await a response and a final determination to the appeal before making any final recommendations.

We've only had great experience with trupanion.. your staff is amazing!