professional customer service and fully responsive to all claims
A member for nearly 7 years. Participate in their wellness program which results in their paying me a few bucks for doing what I would normally do
for my dog, a wellness check every year. Their adjudication of claims is timely and correct. Only had one incident were I disagreed whether the
claim was for wellness or illness and after I provided additional info they changed it to my satisfaction. Customer representatives are always professional and courteous. Best decision I could have made to go with Embrace.
- INSURER:
Embrace
- POSTED: 12/31/2017
- BY: Silvia
- BREED: Dachshund
- AGE OF PET: 0 - 3
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No hassle, quick response, would definitely recommend.
I have had many pets over the years, but have never purchased pet insurance. A couple years ago, my dog Jake ate a corncob. The experience cost me lots of money. When we rescued Baxter 6 months ago, I decided to get Pet insurance. I did a lot of investigating and decided upon Pets Best. Unfortunately, on Christmas eve, Baxter started vomiting. I took him to the emergency vet where he spent the night. He had ingested a cat toy, that he eventually passed. I submitted all of the invoices and bills, and here it is New Years eve, and I already have an email stating that they will be reimbursing me according to the policy for my vet bills. Amazing..I never dreamed it could be so easy and hassle free. Baxter is fine, and thanks to Pets Best for reimbursing me for the cost of keeping him healthy. I definitely recommend Pets Best insurance.
- INSURER:
Pets Best
- POSTED: 12/31/2017
- BY: Madeline
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Greatest pet insurance ever!
It allows me to care for my dogs the way I think that they deserve. Without Trupanion I don't know what I would have had to do when my dog needed surgery on both her knees 5 months apart. I couldn't afford it without Trupanion. But when I received my payment from them, they thanked me for taking such good care of her. I would highly recommend this insurance to anyone that has a companion animal.
- INSURER:
Trupanion
- POSTED: 12/31/2017
- BY: Lisa
- BREED: American Staffordshire Terrier
- AGE OF PET: 7 - 10
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I'm very happy!!
When I first got embrace, I was worried it was going to be just like all other pet insurance companies out there. I've been really satisfied with each and every of my claims that I've send. They keep me updated on the status of my claim and reimbursement. I've recommended embrace to many pet parents and will continue too.
- INSURER:
Embrace
- POSTED: 12/31/2017
- BY: Patty
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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We were able to say YES to the care Flynn needed!
A couple of years ago, we considered cancelling our Trupanion coverage in an effort to save money. A representative reminded us that the reason we purchased the insurance when we first got our dog Flynn was so we could afford to get him the treatment he needed in the event he were sick or injured. WELL, little did we know Flynn would end up having a liver condition and that his care would amount to over $11,000!! Trupanion to the rescue! We paid our $200 deductible and exam fees (the ONLY cost not covered by Trupanion) and submitted our claim. Trupanion literally paid 90% of the remaining cost. Flynn's care required more than one stay at the hospital. We NEVER paid another deductible and, thanks to the direct deposit option Trupanion offers, we had money in our account within 1 or 2 days. We are SO pleased. Thank you, Trupanion!
- INSURER:
Trupanion
- POSTED: 12/31/2017
- BY: The
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Thank you Embrace
I feel very fortunate to have found and signed up for embrace pet insurance about 2.5 years ago. You have helped my older Yellow Lab and I enjoy more quality time together. The people at embrace were typically helpful the coverage is great and the terms and conditions are fairly clear.
I always recommend you to my friends.
- INSURER:
Embrace
- POSTED: 12/31/2017
- BY: Slava
- BREED: Yellow Lab
- AGE OF PET: Over 11 years
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Is this the same company?
I read ALOT of these reviews and am wondering -- is this the same company I used? I am so confused but would NEVER recommend this place to anyone. My lab is 6 and was diagnosed with Horner's Syndrome. After a week and a half, it was 'denied as not covered.' She is a totally healthy pooch and this is why I bought it. Paid about 4500 in her 6 years - so after no reason why, just denied... I cancelled it... Maybe we don't have the same company... And yes, I did have good coverage...
- INSURER:
Pets Best
- POSTED: 12/31/2017
- BY: Kaye
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Thoughtful.
Not long after speaking with a representative, to notify Trupanion of the passing of one of our dogs, we received a very personalized and touching sympathy card. This thoughtful gesture was very much appreciated.
- INSURER:
Trupanion
- POSTED: 12/31/2017
- BY: Sharon
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Great reps
I was happy with the experience I had with the rep she was great 👍
- INSURER:
Trupanion
- POSTED: 12/31/2017
- BY: Mary
- BREED: Standard Schnauzer
- AGE OF PET: 7 - 10
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Too expensive.
Too expensive. Why is it more expensive than if I was to sign up as a new quote? Please lower rates to be fair or we will likely leave.
- INSURER:
Trupanion
- POSTED: 12/31/2017
- BY: Natasha
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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