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My dog needed a procedure that was going to cost well over $1000. I called and talked to a wonderful woman who suggested that I get prior approval on the procedure so I would know how much out of pocket actually would be. They got that completed for me in one day and gave me the amount for the 80% coverage I have with them so I could start making arrangements to handle the payment up front. I sent the claim the day after her procedure, and they had a check to me within two weeks, so I ended up with no interest on my credit card. Thanks So much.

The person that answered my questions was amazing. She was very personable and had experiences to share about her own pets, that made me feel better about the insurance I have for my fur baby. It is nice to have someone answering the phone

I liked your different policies but you are much higher than the company I decided to use. Jessica was very helpful

Embrace Pet Insurance is amazingly easy to work with: easy to file a claim, easy to check on the claim, and quick to process it. It was also easy to iron out a few paperwork wrinkles with the Embrace staff (the few times I've had to do it) -- just simply reply to an email to clarify, and they take care of the rest. Embrace is affordable; we've ensured multiple dogs for many years now at what I feel like is a low cost, given that dogs are obviously the best thing on Earth. While the younger dogs don't often meet their annual deductible, the very very best thing about Embrace is that if they do -- the financial worry is taken out of the equation. My geriatric soulmate dog was ensured by Embrace for many years of her life, and as she deteriorated in her 14th year with disk disease and renal failure, it was so incredibly comforting knowing that Embrace would cover our vet visits, including consults. It was difficult enough to face her end-of-life care, and not having to worry one second about finances it made an incredibly stressful situation way less stressful. Thanks, Embrace!

I am thankful that I can afford the premiums, but wish you would not raise them once a person has signed up. It is difficult to budget in retirement.

I think you are the best pet insurance company there is and one of the best investments I've ever made. Have had two hospitalizations for one of my babies, totaling over $15,000. My baby would have died without you. Now a second cat has been hospitalized and is on meds for life. I truly couldn't do this without you! I tell all my friends about you. Customer service is so above and beyond. Thank you all so very much!

I was merely reporting a new expiry date for my credit card, but your agent was, as always, friendly, competent, and happy to spend a relaxed moment or two exchanging quirky pet stories. Any contact I've ever had with representatives of your company has never been the "choose a number" connection with a computer. The personal touch is always there, and an interest in pets of all kinds.

I will send my opinion after things are solved with Papi. It all started with jelly stool and her tremors indicating pain, something we saw previously. Dr Yang gave a shot and pain med. But Papi started screaming horribly in pain in the middle of the night and a few times during the day while laying in her bed, so scared I took her to the hospital recommended our vet. I have reached my deductible when all this started and think this should not require starting a new claim. We must find the source of Papis problem and I will discuss this with the vet today. I hope Papi and I will be treated fairly!

Seems to take long time to review claims for ongoing allergy issues. Not for other dog's heart murmur

Keep up the great work, your service is greatly appreciated! 😎