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I'm so thrilled to have purchased Embrace for my 13 month old Bernese Mountain Dog the day he came home; I chose them based on the recommendation of the staff at my vet's office. We had a rough first year and Embrace was wonderful through it all. They covered some major expenses as they said they would; and the Wellness Rewards are totally worth it. The process to submit claims and receive reimbursement couldn't be easier... this most recent claim was no different than the positive experiences I've had throughout the last year. I've already recommended them to family and friends!

I highly recommend Embrace Pet Insurance. We have been impressed by the coverage, the fact that they have covered everything exactly as they advertise, and they pay claims quickly and accurately. Our English Lab, Misty, discovered snow at the end of 2016 and injured her leg. At less than a year old she required a $4000+ surgery which Embrace honored fully. The surgeon indicated that the opposing leg would likely require the same surgery. It did! We put the surgery off until Mom passed, as Misty was a great and comforting companion to Mom in her final hours. I kept all the wellness and injury/surgery related receipts for our second year of coverage and submitted them to Embrace along with my summary of what I felt was covered. The covered all I claimed (and even more when they caught a mistake in my summary). The Explanation of Benefits statements were accurate and complete. I was fully reimbursed within 2 weeks, including coverage for this second $4000 surgery. No hassle, No nonsense, No surprises. I wish I could say the same for my family health insurance.

I had 5 dogs in total. Lost 2 that had currently had insurance and rescued 3 more. All of my dogs are covered. The reimbursement structure is fair and reasonable and the TAT for when they complete a claim is quick. If I had questions regarding my policy or claim activity I always received a quick response. I have researched other companies and I am very happy with ASPCA.

I was hoping that the specialist would tell me I would receive an email to inform me of the claim status I submitted once it was in your system and being processed. I guess that is not the 'process' in how you do things.

Henry was diagnosed with lymphoma in December and, after diagnosis and 2 rounds of chemo, has already racked up over $1,500 in vet bills. Embrace has reimbursed over $1,000 so far. I've had a policy for Henry for 6 years and, until last month, he had never had a claim. To go from nothing to this extreme of weekly chemo is rough - but knowing that I have Embrace to help with the bills has been a lifesaver. With 2 young children, I don't know if I would have been able to say yes to the best treatment without Embrace.

Although I have never at this point reached my deductible, I feel the company would fulfill their obligation in a timely manner. As stated above I think their presisting policies are too strengthen, once you have a condition it is not unusual to always request that it be checked on a vet visit, with Embrace that is enough to get the entire visit cost rejected. I think the determining factor should be treatment not just checking.

I am thoroughly pleased with the service and coverage Embrace has given us. I have never hesitated taking our Labs to the vet over the many years we've had Labs for pets and friends, but now with Embrace there for us, it's much easier on my wallet. I mentioned Embrace to our vet's staff, and their response was that they had heard only good things about Embrace.

As the owner of 2 Great Danes and a policy holder since 2012, I cannot emphasize enough how much I love Embrace! My 5 year old Great Dane was diagnosed with IBS a year and a half ago, and the claims process was seamless for each of his multiple visits for blood work, ultrasounds and specialists. To add to the awesomeness of Embrace, my newest addition, an 8 month old Great Dane puppy, was recently diagnosed with hip dysplasia requiring her to have costly orthopedic surgery. In times like this, having Embrace has given me the peace of mind of knowing I can provide the necessary treatments and care without worrying about finances. I'll never own another pet without Embrace!

I never would have thought that my puppy would have really needed pet insurance, but got it anyway. He ended up getting meningitis within the first few months of its life. Trupanion handled the claim right away, which was in the thousands. 3 1/2 years later, my dog needed medical help. Ended up in the hospital. Once again, I had a check in my hand to cover most of the care within 2 weeks, and this was during the Christmas/New Year's holiday. I can't begin to say how pleased I am with Trupanion.

If there was a number higher than 10, I would have selected it. Pets Best is by far the best insurance company I have EVER dealt with, human, auto or pet. Claim process is easy, explanation of benefits is clear and concise. Payments are prompt and automatically deposited into my account. My pet Bubba had tail amputation surgery, spinal issues, melanoma surgery and treatment. Pets best covered all of his needs and a Pets Best Customer Service Rep even did research for me to see if my pets treatment would be covered. Can't say enough about them. I would never use or recommend anyone else!!! Thanks Pets Best!