Very understanding
My debit card didn't go through for payment. I called and explained my card was fraudulently used and is being replaced which could be 10 - 15 days. I told her I will call as soon as it comes in. She was very understanding. Pat
- INSURER:
Trupanion Canada
- POSTED: 01/04/2018
- BY: Pat
- BREED: Cockapoo
- AGE OF PET: 7 - 10
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Always polite staff
All claims sent in to Trupanion were handled quickly and efficiently and the staff has always been helpful and polite to work with. GREAT experience always. Payments are made quickly on all claims submitted when the procedure falls under the covered items. Thank You
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: James
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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So patient
the representative was so very patient with me and explained the deductibles and dental plan. she helped me with the deductible amount. Very personable.
- INSURER:
Trupanion Canada
- POSTED: 01/04/2018
- BY: Corinne
- BREED: Mixed Breed Cat
- AGE OF PET: 7 - 10
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Always helpful
All of Trupanion's representatives are always helpful, courteous and empathetic to any scenario I have ever had to call about. Great team.
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Ellen
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Friendly & professional
trupanion has always Provided me with the most friendly & professional service for my 10 years dealing with them. I Have recommended them to many friends over the years and they have been extremely happy as well.
- INSURER:
Trupanion Canada
- POSTED: 01/04/2018
- BY: Teena
- BREED: Mixed Breed Cat
- AGE OF PET: 7 - 10
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Answer all my questions!
Customer service reps are friendly address the issues at hand. Answer all questions. Thanks Trupanion !!
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Colleen
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Rescue
We are a dog rescue and we wanted information about getting some information for us being able to hand a packet to our adopters about vetting.
- INSURER:
Trupanion Canada
- POSTED: 01/04/2018
- BY: JoAnn
- BREED: Doberman Pinscher
- AGE OF PET: Over 11 years
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So nice.
Everyone has been so nice and answered all my questions about any & everything!
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Donna
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
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Caring attitudes
Your representatives are always courteous and efficient and have a caring attitude.
Excellent service!
- INSURER:
Trupanion Canada
- POSTED: 01/04/2018
- BY: Lisa
- BREED: Siberian Husky
- AGE OF PET: Over 11 years
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Supportive
I appreciate the support as we prepare for surgery and who knows what beyond that!
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Gabriele
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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