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Kelli was fabulous and followed up with an email. I am getting an amended invoice from the Veterinarian to have a portion of the claim re-processed. To date, I am very pleased with the professionalism and friendliness of your reps. The processing of the first two invoices on this claim was very efficient and all line items were perfect.

While she was not able to resolve my question, she did send me the form that was necessary to start the process.

In my experience everything is pre existing and if it's a payable claim it's paid up to the amount of the deductible. I stopped submitting claims since it's a waste of time.

Your deductible per incident is costing me more money than a policy I have with another company for another of my dogs. In addition, this is the second time you tried to apply a new deductible for an already-claimed problem. This last time was for a RENEWAL of an Rx. The rep with whom I spoke apologized saying a careless rep misread the claim. I think not. I think your company tries to deny claims or start new deductibles on purpose to save money. I'd be happy to speak to a supervisor. As you see, I have multiple policies with you and don't appreciate this type of treatment.

Can't thank you all enough for your excellent service!

I have recommended Trupanion to friends on many occasions and they have joined as well.

I was happy with the conversation with the Representative in regards to my claim and with the claim process. I actually submitted a review online too in regards to our experience over the last 5 years. Thank you

It is nice to talk with someone so polite and helpful. If all of your staff is as helpful and polite, I can't see you ever having a complaint. Thanks Muchly, Gary Lovett

It was a very easy experience. And she seemed genuinely concerned about our pup's illness.

My comment is about the insurance premiums and not the agent. In the last premium review the correspondence stated that Trupanion was different from other insurers who just increase premiums by an average of 17% per year, however my premiums increased by almost exactly that amount this year. While I appreciate that Veterinary costs have increased - my premiums have pretty much doubled since enrolment! I would also like to see some kind of incentive to those who choose to insure more than one pet. It is a disincentive to own and insure a second pet based on the cost of insurance. A “family plan” with premiums adjusted for number of pets would be a great idea.