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Once again, I am so glad I choose Embrace for my kitties. One of them has been diagnosed with cancer and I was able to give him the best treatment . Its a terrible thing to see a beloved pet getting sick. It would be even worse to know there are treatments available to save his life and not be able to afford. it. THANK YOU Embrace for helping with the bills and making the entire reimbursement process very smooth .

Embrace is one of the best moves I have ever made. They go out of their way to help and claims are done with speed and accuracy .

The pet health insurance is useless. My new kitten was cleared as perfectly healthy to board a plane ride and arrived sick a few hours later. Preexisting conditions deemed this as uncovered. Breeder says kitten was healthy and fine when she left. SERIOUS

It is a scam insurance ever. I was offered by my new employer to switch from my pet insurance that I have been happy with for 8 years. I was hesitating, but the sales of Nationwide insurance convinced me that it would be a smooth transition and as long as my dog does not have any chronic preexisting conditions that she has been medically treated or diagnosed before I should have no issues with any of my routine visits and incidents. Well all of that was a big lie !!!! I took my senior dog to a routine care vet appointment as she was due for some vaccinations and a senior panel blood test. And then did multiple other routine care tests as it was All supposed to be covered and included in my policy. As a result: First, Nationwide took over 2 months to process the claim and then after I had to get a manager involved to expedite the process, they denied with an excuse it was a preexisting condition. Never mind that my dog had no treatments before nor been to the doctor for past 2.5 year and in great shape. The reason they said it was pre-existing, as I mentioned to the doctor that I am noticing some walking pattern change and she had fat deposit growth but no treatment was done for that and needed. Which is a normal patient doctor conversation on the routine visits. But Nationwide decided to use that as a medical conclusion of preexisting conditions and denied all of the claims made. So totaled to about $500-$600. Also the routine dental that was supposed to be covered, they did not cover as well as the doctor wrote in the chart as they were cleaning the teeth there was some tar. Ha ha.! If you would not have tar why would you even clean the teeth in the first place!!!??? As the Nationwide manger explained to me, that since she had it before doing to the doctor, it preexisting. Which means anytime you do to the doctor with your pet, it will be pre-existing as the pet shows the symptoms before the visit. But isn’t why you would go to the doctor in the first place???? So everything they sell is a pure lie and a scam!!! Don’t fall for it and lose so much money as I did!!!!

I wish I had insurance as good as my dog!!!! Thanks Trupanion!!!! Need owner policy =:D) The only thing I do not like is not having a provider list of who does and does not accept Direct Pay. I am sorry but the Vet's that do not, well that is their issue. If I am paying out of pocket and being reimbursed then I should be able to chose from a Direct Pay facility when paying the rate for a zero deductible policy every month. A list of those with the software should be provided. Other than that Trupanion is the absolute Best Insurance I have ever dealt with. Human, Animal, or Property. Please consider the provider list Trupanion, if only for your higher priced Zero deductible plans.

So happy I signed up with Trupanion i did my first claim and i have no idea what to or how to do i called Trupanion and they answered all my questions, helped me and besides all they were so supportive and positive with the condition of my little Mia

As far as customer service is concerned, I've never had an issue. If I have any complaint, it is with claims.

I chose Pets Best Insurance for my new puppy after researching top rated pet insurance companies, their customer reviews, coverages provided and their rates. Pets Best was my #1 choice!

I find your "invoices" VERY confusing and hard to follow. Also, there was a mistake that shorted me approximately $55. Had I not reviewed the 3 invoices for this claim, it wouldn't have been found. I am concerned what might happen if I have an extensive claim, e. g. one that I had for a previous kitty (now an Angel) that ran for several pages and was c. $4,000 total. This shortfall was resolved, but only because I caught it. My $250 deductible was applied twice - - -

I have already recommended Trupanion to my fellow dog peoples !