Good
We have been with Trupanion now for more than 9 years. Not only do they provide excellent service, they care about our pets! I have recommended Trupanion to many friends and family members and will continue to do so.
- INSURER:
Trupanion Canada
- POSTED: 01/04/2018
- BY: Marie
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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Fast turn around and payment
I have 2 dogs and have submitted claims for both due to different reasons. ASPCA always processes the paperwork quickly -I don’t need to double check since they always seem to do it so efficiently. My experience with previous insurers has always been negative, so dealing with ASPCA is delightful and I’m more than happy to recommend them to other pet lovers!
- INSURER:
ASPCA
- POSTED: 01/04/2018
- BY: Zoe
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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Didn't Think I Needed Insurance, But Boy Was I Wrong
When I purchased this insurance a couple of years ago it was because I was reading about all the canine cancer among my dog owner friends and I didn't want to ever have to make decisions based on money.
Thank goodness we haven't had that issue, but in the past two years our Joey was diagnosed with seizure disorder. The cost of the ER bills, regular vet visits, routine bloodwork and meds was more than I could have imagined but Embrace has been there all along. Once met my deductible I just filed the paperwork online and my claim was settled, usually in less than a week. My reimbursement goes right to my bank account, lickity-split.
This year we had a case of "happy tail" (whacking his long tail against something too hard and it splitting open). We had to have 4 inches of tail removed and once again the claim was handled quickly and easily.
Just as with human insurance, you pay every month and wonder why. But when you need it, it's good to know it's there.
- INSURER:
Embrace
- POSTED: 01/04/2018
- BY: Ilene
- BREED: Greyhound
- AGE OF PET: Over 11 years
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Any time we have questions, they are always answered by someone who sounds like they care about our pets.
Although we have never submitted a claim, when I explored the option of changing our deductible amount, the Customer Care representative was very helpful when discussing our options. She didn't try to sell us options that would be beneficial to them but instead took our needs into consideration. She even informed us that our premiums would go down due to our dog's weight. How refreshing! She also made me feel that she really cared about our pets.
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Mary
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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I got scammed by Trupanion Pet Insurance
I signed up with Trupanion about one year ago $90. with $250 deductible for each health issue. My dog developed a muscular condition that is on going Trupanion covered me like they promised they would But just this week I got an email from them saying that my coverage is going from $90 to $140 per month. After much complaining they have offered me $99. with $300 deductible When I signed with them they assured me no condition or cost would affect my coverage. I find this so unfair and they have me hook line and sinker because no other pet insurance company will cover his ongoing condition I just want to make people aware of their scam. I am a senior and find this so unfair. A 50% hike is outrageous.
- INSURER:
Trupanion Canada
- POSTED: 01/04/2018
- BY: Yvonne
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Quick Service
Embrace has always been efficient and fair with their claims. We had a $4,000 claim that was reimbursed quickly. Thank you Embrace!
- INSURER:
Embrace
- POSTED: 01/04/2018
- BY: Kristine
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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They were very helpful
They were very helpful & sent me what I needed right away. I had the email I needed before I was done with the phone call.
- INSURER:
AKC
- POSTED: 01/04/2018
- BY: Sarah
- BREED:
- AGE OF PET: 0 - 3
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Embrace is true to their word !!!!!!!
My goldens (I have two) has had many small problems and one large problem (pyometra) and embrace has seen to them all, in accordance with their contract. What else could you ask for??? If you read the contract, that's what you will receive. They keep you updated on their website another plus. I would definitely recommend Embrace to all pet owners.In my own opinion, anyone who complaints probably didn't read the contract, or failed to disclose a preexisting condition !! Thank You !!! What I have said above is the simple truth!!!!!!!!!!!!!!!!!!!!!
- INSURER:
Embrace
- POSTED: 01/04/2018
- BY: henry
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
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Pleasant
People are not pleasant when you speak with them. They are always in rush. Do not have
time to explain a question asked. Or they sigh, like they have asthma. Oh no, I actually have to
work. Not with Trupanion. I asked my question, received my answers efficiently and were informative. The representative was Pleasant, such a nice word these days.
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Barbara
- BREED: Maltese
- AGE OF PET: 0 - 3
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