Really care!
The representative I spoke to really cared!!!! It was the best experience I ever had with an insurance company. We were traumatized with having to take our beautiful dog to emergency, but the rep assured me that we were covered. I couldn't imagine having the financial burden on top of the fear of losing our puppy. They covered in a true emergency and we are grateful for Trupanion.
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Marc
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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Resolution
The representative was nice, but I have yet to know if my reason for calling has been resolved. Please note it has not been 24 hours yet.
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Megan
- BREED: Chihuahua
- AGE OF PET: Over 11 years
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Very fast
I have had nothing but great service from everyone I have dealt with. Very fast response with any and all issues I have had.
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Louise
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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Very happy.
Throughout the years, dating back when I came on board in July 2012, I've been extremely happy with the way Trupanion has conducted business.
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Gene
- BREED: Poodle
- AGE OF PET: Over 11 years
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Great service
I have had Trupanion insurance on my dog Dixie for 7 years and have always received great service and timely payment. Thank you for being there for us!
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Lynn
- BREED: Yorkiepoo
- AGE OF PET: 7 - 10
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Trust and respect.
Trupanion is a company I both trust and respect. As far as I'm concerned,
their service and support are the very best in the pet insurance business.
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Bunny
- BREED: Maltese
- AGE OF PET: 7 - 10
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Recommend to friends
I have recommended Trupanion to several friends. You have wonderful customer service and I believe you truly care about my pet!
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Doug
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Premiums
Trupanion premiums just went up by 50% per year. I know they need to adjust but not 50%. If your dog has allergies then literally any skin condition is blamed on allergies and seen as a pre-existing condition. Have never had to claim for anything major and hopefully never will but it will be interesting to see if we get any reimbursement. Dental - if your dog has just a minor amount of plague then it is a pre-existing condition. We are keeping our policy for now with the highest deductible but if the premiums go up again, it will not be worth it.
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Zelda
- BREED: Miniature Dachshund
- AGE OF PET: Over 11 years
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Fast response time!
Trupanion is always so fast to email me with all the invoice refunds and many more. I am always so happy and appreciate Trupanion a lot. Yes, it is more expensive per month as it ages but it is worth it with my Roxi dog! This is the first time I could call you about the Gentle Vet invoices that were not being sent well to Trupanion since they had different customers. So I appreciate all you could help me with and calling the Gentle Vets! Hope Gentle Vet does it back to normal to Trupanion.
Thank you very much. Much Aloha, Lindy
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Lindy
- BREED: West Highland White Terrier
- AGE OF PET: Over 11 years
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