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We were very concerned when our yellow lab, Willow, was diagnosed with a rare jaw tumor at 6 months of age. Thanks to Trupanion, we did not have to let veterinary costs be a factor in choosing the best treatment for her. Every claim was processed very quickly, and thanks to early intervention, Willow's condition is resolved with no lasting effects. Thanks so much, Trupanion!

We submitted our claim and within a couple days Trupanion had reviewed and processed our claim. Within a couple of days we had a payment on the way. We are very pleased with the care and customer service that Trupanion provides.

We submitted our claim and within a couple days Trupanion had reviewed and processed our claim. Within a couple of days we had a payment on the way. We are very pleased with the care and customer service that Trupanion provides.

While it doesn't cover everything, it sure is nice to know that some of the bills will be paid! Nightmare had a $2600 dental bill, and you guys at least helped put a major dent in the cost! He says thank you because he's his cuddly deranged self playing without pain- and he just celebrated his 10th birthday!

I neglected to check the date of last years yearly exam, heartworm test, vaccinations, they were not covered because I was a little to early and the claim was denied. I am still enrolled for 2013, so why does it really matter when my yearly exam is? I am only going to have one yearly exam, heartworm test and vaccines. My tip to other insured pet owners, remember our enrollment anniversary!

TOP NOTCH CUSTOMER SERVICE!!! The folks that work the claims are not only lightening quick in processing your claim and getting a check out to you but they sure seem to care as well which goes along ways when dealing with an insurer. We had spent BIG dollars out of pocket on Bert our previous dane/lab mix going through a neural surgery and related therapy among other things and decided to give the insurance route a whirl on our rottweiler puppy Rufus even though I was highly skeptical of the concept and assumed there had to be some type of catch. Healthy Paws was put to the test almost immediately as Rufus broke his front right leg on the growth plate at the age of 5 months. The fracture required surgery to pin everything in place so that it would hopefully continue to grow properly and then surgery to remove the pins later down the road. After all was said and done it ended up being around $5k which HP paid on right away. Forward the dial ahead one year and the perfectly restored rowdy rott decided that Easter Sunday would be more fun if he swallowed a tennis ball. Another fun trip to the University of Minnesota Vet Med Center to remove the ball and deal with lingering pneumonia from the endoscopy rang up another $3.5k. HP again paid on the claims without an ounce of non-sense regarding the incidents and the follow up care that was needed to get things right for our boy. No catch involved. My only critique which was mentioned by another is that I do wish thei

My cat fell from a height of 10 feet and shattered her left front elbow. The x-rays showed multiple bone fragments there was no way to salvage the limb. Lily had her left front leg amputated. The wound partially opened and became infected so antibiotics were needed. I have been very pleased with the customer service Embrace provides. My claims were promptly acknowledged. Embrace notified me via email at each step in the process.

Healthy Paws is absolutely the best! Their customer service is better than any company I've worked with. It's not easy seeing your dog go through issues, not being able to figure out the problem. They respond to claims extremely quickly and they truly care about your pet. I would recommend them 100%.

This is the the second insurance company I have had pet insurance with and have found it to be very easy to work with. I have an aging cat that developed hyperthyroidism and IBD. Other insurance companies have per incedent deductables and need my vet to sign paperwork. At ASPCA there is an annual deductable and I fax them the claim form and a copy of the vet bill. I usually receive a check from them in less than 2 weeks. I have always had great service. As a matter of fact I have also insured my other cat and dog with them.

My experience with Truepanion could not have gone better. My dog needed an operation on her elbow. A live person took my questions over the phone & e-mailed me the needed claim form within seconds. I submitted the form the day after the operation & was paid in a week! The policy cost is low, service is 1st rate. They paid 90% of the total cost with a $100 co-pay saving me $1000.00