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I have had embrace coverage on my dog from approx. age 3. He is now 8 years old. He has never had any issues in the past and I had never submitted a claim for him. This year he had a lump that ended up being a cancerous mast cell tumor. I submitted a claim, and it took about 4 weeks from the day I submitted it until I got the check in the mail. I received a healthy pet discount on my deductible and they paid the arranged 80% after my deductible was met. I was very happy with the service and was glad that I had insurance to help cover the large diagnostic and surgical bill.

I find it unacceptable in this day and age that it can take several business days to check if a fax was received and have it assigned to my claim.

This is a great insurance. They always get back to you when you have questions, and so far their coverage has been more than fair.

I will always be an Embrace customer!

Most of her bigger issues have been covered and it has definitely been worth it since my dog continues having new health problems. I just wish they covered her stomach issues which she has had since age 2 and skin issues also. Anything related to those issues is not covered since she had some issues with those two things before I purchased insurance. The deductible is very reasonable and covering at 80% is great! This year alone she has been hospitalized for pancreatitis, immune mediated thrombolytic, and had surgery to remove her spleen due to tumors on it. She also sees an eye specialist for her cataracts twice a year. I just wish I had purchased this policy when I first got her! Schnauzers tend to have many health problems!

Amy was very helpful. She answered all of my questions and more. She had many great suggestions. Her customer service is EXCELLENT!!! I was impressed.

Embrace provided excellent coverage when we needed it for a serious autoimmune disease and hospitalization. Claims processing was prompt and easy.

I have been paying a lot of money and every year it has gone up. Always have to provide more information to have it reimbursed. Nit picking everything.

Made determination for a skin lesion and refusal to cover the surgery prior to EVEN receiving the diagnosis of the excised lesion as it was sent to CSU for pathology report which takes 7 days, even refused to pay on appeal "calling it a lesion(means nothing) and not the confirmed diagnosis of pyroderma which my dog has had for some time, BOGUS, will cancel my Ins after paying FOR 7 YEARS,

Great company, with fantastic customer service......I truly appreciate all that you do for me and my big fur ball Lobo......Thank you!