out of 5
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5
3
out of 5
Policy transition
Since I mentioned that I was a past Canadian policy holder when I transitioned Liam from the US to the Canadian policy, I was not expecting an sign up fee. It seemed like I had to get snarky with your company for them to check my past policy and, indeed realize that I was not a new client. That could have been handled more efficiently, faster, and with less attitude than it did. I also should mention that I am a veterinarian and that we are the profession that gets you most of your clients through our recommendations when a client asks about insurance for their pets. This should translate into not only respect but also a professional discount as there are more and more pet insurance companies to choose from and we hold the choice for which company our clients choose.
- INSURER: Trupanion Canada
- POSTED: 01/15/2018
- BY: Meg
- BREED: Otterhound
- AGE OF PET: Over 11 years
5
out of 5
Information
I have a new kitten and I needed to be assured that any information needed by Trupanion is received prior to use of policy. (And what information IS needed.).
- INSURER: Trupanion
- POSTED: 01/15/2018
- BY: Barbara
- BREED: Mixed Breed Cat
- AGE OF PET: 0 - 3
5
out of 5
5
out of 5
5
out of 5
5
out of 5
Recommend to everyone!
I Have always had good experiences with everyone from Trupanion & have Recommend Trupanion to friends & customers I know with pets over the years!
- INSURER: Trupanion
- POSTED: 01/15/2018
- BY: Tracy
- BREED: Goldendoodle
- AGE OF PET: Over 11 years
5
out of 5
Covered surgery
It was great that Trupanion covered 90% of my dog's spinal surgery because I wouldn't have been able to afford it otherwise. But I am now strapped with very high bills for rehab & was never told that rehab was a separate monthly fee upfront or I would have paid it.
- INSURER: Trupanion
- POSTED: 01/15/2018
- BY: Randi
- BREED: Cockapoo
- AGE OF PET: 7 - 10
5
out of 5
Shina was lovely.
Shina was lovely. I was calling to find out why the rate for my cat skyrocketed 60%. She spoke with a supervisor -- there was no clear reasoning -- we haven't even filed a claim yet. Disappointed in Trupanion not Shina our rep. Moderate rate increases are acceptable -- within 10%, which is what Trupanion did with our dog. 60% is not. No we will not be recommending Trupanion to friends.
- INSURER: Trupanion
- POSTED: 01/15/2018
- BY: Cheryl
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
5
out of 5