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Michael was very professional and handled my transaction efficiently.

My only comment would be to ensure you understand the full procedure of how pet insurance works. I got "stuck" a couple of times, but between Nikki and the hospital, I managed to figure it out. Trupanion (Nikki) was very patient!

Everyone that I know has heard about Trupanion, because it is not only a great pet insurance provider, they have the very best people to help! Give Trupanion a chance to help and you will not be disappointed!

Olivia was very patient and helpful and answered all of my questions. She didn't make me feel like I was asking "dumb" questions.

Your price increases along with your deductible increases, I don't believe. I've had our Bodhi on Trupanion for a long time and feel like if you need to raise your prices, you could simply do that for new enrollees and somehow grandfather us older clients with original fees and deductibles. We are on a limited income now and it is very difficult to keep up financially with your price hikes. One of the things that drew me to pick Trupanion is that the price wouldn't go up with age of dog. Then you gave me an excuse that our price and deductibles went up due to the vet's fees and costs in our geographical area.

Nicolette was very friendly, sympathetic and able to answer all of my questions.

Very good customer care.

Very happy and will recommend to my friends and family.

Great company and hopefully the partnership with my vet will streamline claims even more. Our first attempt showed that when there is an ongoing claim the vet form is asking for the date symptoms started. As someone with a long history with Trupanion that question should not be needed when you have a previous claim #.

Very professional and kind service.