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Friendly and easy process. No need to even call most of the time but when I do there have always been a friendly and understanding voice on the other end. I think its vitally important that pet owners have some form of insurance because medical for pets are very expensive and unexpected. Trupanion has always came though for both my dog and cat. Knowing that this company will assist me in the financial portion of my pets' medical care makes the process far less stressful so I can focus on the healing and caring of them. I've used OTHER pet insurance carriers and 9 times out of 10 end up arguing about my claim. Usually via some form of loophole or small print that they used to turn down the claim. Having a sick pet is stressful enough, no one needs to argue with a insurance adjuster about their claim or wondering each time if they will approval or reject. I have recommended you guys to friends and strangers, via social media and casual conversations to other pet parents. Thank you for being the pet insurance company that actually insures.

Always such great service and kind, compassionate and knowledgeable staff.

Kathleen was very helpful, patient, and compassionate!

When I spoke to Karly on Friday January 12 2018 I was very upset. Most of my claims have been ineligible due to pre-existing conditions. This is going as far back as 2010 when I first purchased the policy. The few that were approved usually covered up to the deductible amount I needed to meet. Thus no payments to me. This has put much doubt in your company. When the $3,000 of claims that were incurred on January 6, 2018 weren't received as the previous claims from months back, I didn't believe they weren't sent from The Oradell Animal Hospital as the others as upset and furious as I was with Karly, she was able to put me at ease and once again feel confident my concerns and claims would be address. Karly even called me back informing me she'll personally contacted Oradell and requested the missing claims. She then followed up with a EMail stating she did and received the missing claims. She also assured me she would take care of the process until completion. In my experience with your customer service representatives. Karly is by far the best and most experience in solving issues and concerns.

Kayla was amazing! She answered my questions and helped me focus on just taking care of Deuce. Very reassuring during a very stressful night. Thank you

I have yet to send a claim in so I'm not certain exactly how I feel about Trupanion at this point but I like the coverage and it was a better package than another company I checked out.

Kira was a great help. All your employees always are. Very happy with Trupanion!

I promote Trupanion every chance I get both personally and through our rescue Nasap.

Linzie is extremely helpful and proactive and on top of that good stuff, kind.

It is nice to know that you really care about my pets