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She gave me wrong coverage information, which almost made me cancel my policy until I call back & spoke with your cancellations team.

you have been amazing ...thank you!

There was a claim on my account that was approved but listed as going towards our deductible. The deductible had been met many times over as evidenced by other earlier claims that were paid out. Your representative agreed that there was clearly a mistake made on the part of Trupanion but the only way to rectify the mistake is for me to make an appeal to the claims. That is a backwards way of operating and encourages your customers NOT to work in their own best interest. This is a simple case where a mistake was a made and should have been rectified on the spot. I am very disappointed that after being a loyal customer for years I seemingly have to jump through hoops to feel as though I am being treated fairly.

Very nice

The process is so easy! We didn’t have to do anything after the Vet submitted all the paperwork and the reimbursement was turned around so quickly!

You guys are the best of the best. Made it painless to get us our refund with a hassle.

I was extremely impressed about our last claim being covered and processed so quickly

Already recommended Trupanion to my daughter for her two kittens

Excellent service, very prompt on emails/ claim status.

Because I can ALWAYS count on trupanion