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Initially I was told by a rep that they just need North creek records, no one asked me how many facilities our dog had visited in the past two years, which delayed the process by several hours. If the first rep had said “we need to receive all medical records from any and all medical providers” I would have in that moment given all numbers and contact names immediately vs waiting to find out hours later that they needed records from other vet clinics. My dog needed immediate surgery and it was stressful already, then to add the stress of having to call back repeatedly to Trupanion and contact several Vet clinics also to verify that they sent the documents needed. The process Could have be much more smooth with better first line communication.

Very happy with service and information. Will pass on to friends and family.

Kelsey was SO nice. I felt like I was the most important person she spoke to all day! Excellent relationship skills and very caring. She is a keeper for sure. Trupanion is TRUE to their word on service.

We have been very happy with Trupanion. It gives us peace of mind, knowing that our fur baby can always have the care she needs.

Easy to use

Love the agents at Trupanion, they are always informative and helpful but mostly seem like they CARE.

With Trupanion and likely all pet insurance the decisions to be made in the event of a serious and expensive treatment plan are not as difficult with the insurance coverage. Trupanion's quick reimbursement for claims has greatly reduced the financial impact of the treatment expenses.

Nicolette was the sweetest person EVER. She really understood where I was emotionally with my little Mercedes. I felt her compassion. She also told me about Vet Direct Pay which I wasn't aware of -- and because of this, my Vet is going to allow me to pay this way. It's such a huge help. Great customer service, Trupanion!

Even though she did not know how to deal initially with the issue, she paused, put me on hold and sought assistance from her Supervisor where the issue was resolved.

Easy, convenient and claims are processed as quickly as possibe. Your representatives are very accomodating, respectful and knowledgeable. Thank you!