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Claims are paid very quickly. As soon as the claim is submitted by my vet, I am sent an email alerting me to the fact that the claim has been received and is in progress. Communication is excellent. Whenever I have a question regarding a claim, I get a very prompt email response.

Trupanion is so easy to work with.

I called because I lost the check you sent me. I felt terrible and Jennifer made me feel better. She also asked how Emma was which I truly appreciated. The process to file a claim is so easy and convenient. Thank you.

I couldn't have saved my dogs life without you. You are truly what this world needs more of. Your kindness, patience, understanding and professionalism made it all possible. Thank you from the bottom of my heart.

I have talked with people and written on a forum I am active on about how great your service has been Many have said they would look into this company

I like this company so much I contemplated trying to work for this company :-) I think I tell people about this company three times a week at least. No joke a few hours ago I got a phone call from our dog's veterinarian asking me why I like Trupanion so much because she was shopping for insurance for her own dog and she knows how much I love Trupanion!

I continue to feel a sense of relief knowing I have Embrace. The claims process is straight-forward and easy and reimbursement is always timely. I wouldn't use any other provider and feel incredibly lucky I found Embrace. Thank you Embrace!

My family has been a loyal member of ASPCA Pet Health Insurance for almost 10 years now and I can say it was the best decision I ever made for my bulldog. As a new dog mom you always want to ensure the best care for your new baby. After a few years and a healthy bulldog I called to see about cancelling my policy. The agent walked me through my concerns, listened to me ration if it was worth the investment etc. They were so genuine in caring for the well being of my pet in the future, I decided to not cancel. It was the best partnership decision I have ever made. Sadly just a couple years later my bully had some medical concerns and ASPCA Pet Health Insurance was with us every step of the way. They were fair in the reimbursements, followed up with any questions I had and were always available. I can honestly say I have the peace of mind of taking my bully to the vet knowing she will receive the care she needs without mommy going into bankruptcy. I believe in the company so much, we just got a new bully member to the family and we have just signed her up as well. Thank you ASPCA for being a company which backs up their promise of service and quality. As long as I have fur babies, you will have a customer in us. Best, Susy, Shelby and Eleanor

I always receive great customer service from the representatives, and there is a quick turn around for claim reimbursement. I highly recommend Embrace Pet Insurance to every pet owner I know.

I really don't know what I would have done if I didn't have Healthy paws. I've been paying for insurance for the past 3 years for both of my dogs - and actually hoping I would never have to use it - only because I've never had the experience before and I wasn't sure how it would work out. One of my dogs had an accident and needed double knee surgery. He was in pain and thank God for Healthy paws they processed the refund so quickly and they also sent me periodic emails asking about how our dog was doing - the rep I talked to on the phone was helpful and very sympathetic. This has been a great experience.