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Each time I've had reason to call Trupanion I've been pleased with both the customer service and the pleasant responses to each question or situation that needed to be resolved....Thank you Trupanion

It is always a pleasure dealing with Trupanion staff. Always a positive .

Have been very happy with Trupanion, the employees I have spoken with over the phone for the last seven years have always been highly professional as well as kind and compassionate. My dog passed away last night and Chantel was kind and sensitive on the phone. My claims experience has been good with my dog as well as a second dog and a cat. Claims are processed and paid fairly quickly, sometimes super fast...I have had some paid same day I submitted them. Even if your claim gets denied, there is an appeal process and your denial can be overturned if you have the documentation and get the correct info from your veterinarians to the underwriters. Some companies will go out of their way to deny claims and make you fight to use the coverage you paid for. Trupanion does not operate that way, they truly care about their policyholders and our pets. Of course it is a business, but I honestly do not think they are ever happy about denying coverage to anyone.

Nikki was polite, courteous and professional ...she also demonstrated empathy for the issue that I am dealing with. She seemed to be very knowledgeable and knew what needed to be done. Thank-you Nikki!

Ease

I always recommend Trupanion.

Your customer service is outstanding You can tell when someone cares by there voice

Ive been pleased with the claim response for bladder stones. I submitted a new claim for seizures which has been pending for awhile.

I am so happy that I have great insurance for my pet and the great service that I have had in the past Thank you all so much !

We have never had pet insurance before but when we got Roxy as a puppy we decided that we would try it out. What a fortunate decision on our part as before Roxy reached the age of 1 she was having some front end lameness. Trupanion has been excellent through our journey which involved surgery. The service we have received has been outstanding and made us believers in pet insurance. Kim & Robyn