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Olivia was excellent to deal with and very helpful however issues with claim reps still always my complaint, Long delays ,mistakes and unnecessary reasons to have to appeal Frustrate myself as well as the veterinarians and their staff

Look at the history on Kima from 2013! We wouldnt have been able to not hesitate in telling the vet to do what they felt was best

Dan tried but need to transfer me to claims person. Dan and the woman I was transferred to were great. She listened to what I was asking and saying. She clearly went over my concerns and about the claim. Her ( can't remember her name)and Dan were great. I appreciate the time they took to clarify my concerns.

I was denied a claim a few years ago on my cat Ellie. I'm still paying on that credit card bill and I truly believe that I was denied wrongfully. I live on disability and my cat are my life but I cannot get out of debt because of this hospital bill. The doctor doesn't want to sign anything and I feel that this is very unfair

I got health insurance because I need it for my dog. It's unclear what's exactly wrong with her but it appears that anything that has to do with protein in her urine you all won't pay for so I won't pay you high fees. When I spoke with the woman when I signed up for coverage I was led to believe that you wouldn't pay for kidney disease. Both of us were wrong. I signed up for your insurance at the vet where my dog got a comprehensive check up to find out what could be causing the high protein in her urine… So you ruled out any of the possible problems and wouldn't pay for any of it.

Great personal, prompt service

Kayla was very nice, and offered to submit appeals for us. Which I did appreciate. Then a supervisor came on at my request and said the denial's would probably not be overturned. None of the records for my pet had been reviewed by the appeals department at the time of this conversation. Leaving me with a feeling of little or no hope of a fair review by your company. At the start of this process, I submitted claims one day and the very next day I started getting denials. Your company didn't even request updated records from the hospitals we had taken our fur baby to. I spoke with representatives, even a supervisor who said for me to contact the vet hospitals and have the records sent to your company. I asked if that wasn't their job and did I have to do their job for them now, after I had received denial after denial. I feel as though we were paying for nothing, just donating money to your company. This whole experience made me feel like my beloved pet died all over again and then I get "We are sorry that Princess had to visit the vet..." I will NEVER recommend your company to any of my friends. What good did it do for us to pay on time month after month to have our claims denied?

Claims are handle quickly and we are notified by emailed when they are received and when they have been process.

Painless process

Claims are processed in a matter of days.