Horrible Claim Service
Worst claims service ever. They don't even look at claims for 2 months. They blame Markel & keep saying things are going to change but so far it's been several months trying to get a claim even looked at. I would not recommend this company. There are other pet insurance providers that will provide better service at the same rates.
- INSURER:
Figo
- POSTED: 01/22/2018
- BY: Myrna
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Recommending you to all my friends and family
Never before in dealing with any insurance company, have I ever been so impressed with the customer care given. You should be oroud of your company and I will be committed to reccomending you to all my friends and family.
- INSURER:
AKC
- POSTED: 01/22/2018
- BY: Louis
- BREED:
- AGE OF PET: 0 - 3
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Very pleased with Pets Plus Us, thank you.
I forwarded a claim last week and immediately received an e-mail confirming that it was going to be reviewed. The next day, another e-mail with detailed explanations of each receipt that was presented to the insurance with the amount covered by Pets Plus Us. Fast, detailed, I am extremely pleased to know Kita is in such good hands! Thank you so much.
- INSURER:
Pets Plus Us
- POSTED: 01/22/2018
- BY: Christiane
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Highly recommend your company!
Loved doing business with Pet Partners! Keep up the good work, and I will highly recommend your company!
- INSURER:
AKC
- POSTED: 01/22/2018
- BY: Cassie
- BREED:
- AGE OF PET: 0 - 3
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Entire process was excellent
Beyond the recent customer support. The customer service support through the entire process was excellent. The website experience was less than great. Unable to put a plan together with Defender Plus. Totally unable to get a policy online.
- INSURER:
AKC
- POSTED: 01/22/2018
- BY: Donald
- BREED:
- AGE OF PET: 0 - 3
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Quick Payouts on Big Surgery Bill
Besides routine vet visits that are always covered (few hundred dollars a year) My Rottie needed the TPLO surgery for his knee that was almost $5,000. After submitting the forms money was in my account 4 business days later, no hassles or anything. I am really happy I never have to make a tough choice with my dog due to finances since he is fully covered.
- INSURER:
Pets Plus Us
- POSTED: 01/22/2018
- BY: Barry
- BREED: Rottweiler
- AGE OF PET: 7 - 10
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I love Trupanion!!!
Trupanion is absolutely fantastic. They are easy to work with and everyone I speak to is always so happy and kind. I feel safe knowing they are taking care of my fur baby, Ollie.
- INSURER:
Trupanion
- POSTED: 01/22/2018
- BY: Christy
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Great customer service
Although I disagree with Trupanion's current handling of a couple of my claims, your customer service has been quite good.
- INSURER:
Trupanion
- POSTED: 01/22/2018
- BY: Wesley
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Trupanion handles my claims quickly
I like toe fact my dog is covered and that Trupanion handles my claims quickly
- INSURER:
Trupanion
- POSTED: 01/22/2018
- BY: Wally
- BREED: Mixed breed (Unknown size)
- AGE OF PET: 7 - 10
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They are the absolute best -
They are the absolute best - from doctors, techs and office personnel - I trust my pets in their care totally
- INSURER:
Trupanion
- POSTED: 01/22/2018
- BY: Pam
- BREED: Mixed breed (Unknown size)
- AGE OF PET: 7 - 10
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