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Prompt service

First time that my monthly payments went down. Over the last 3 or 4 or more years I was very unhappy that my payments kept going up and at that point I stated that I would not recommend Trupanion to my friends. You have gained back some of my support.

The process is easy and Trupanion reimburses for any approved claims very quickly. Trupanion communication is great. They let you know that a faxed claim has been received and being reviewed, as well as give a complete but simple explanation as to what benefits are being paid out after it has been reviewed

Very pleased with your prompt, predictable service. My only, well, not a complaint just a request, itd be nice to be able to see online which parts of a vet bill are not covered and why. Thanks!

The claims are handled quickly

Excellent service. Claims very easy and fast response.

quick and detailed responses on all questions

Excellent service. I like being able to speak to a friendly knowledgeable representative on phone. Everyone is concerned about my pet & willing to help. Thank you.

It was easy. I uploaded 3 years of receipts. Sorry. But I wasn’t sure i would ever reach the deductible so I didn’t do it before. It was sorted and had checks in my hand in 7 days.

We’re owed over $4K and they are refusing to pay me. They look for every little loophole they can find. They’re claiming my dog had a brain disorder before he was insured even though he wasn’t diagnosed with it. A vet made mention that there’s a suspected disorder but nothing confirmed and they used that to get out of paying me all the while one of their staff that knew what was going on said it would be covered. Pretty brutal business ethics. They have nice happy pics of pets all over the place but they’re just like any other insurance company when it comes down to it. I still can’t believe what they pulled on me. Next up is a news station as they would love to hear my story these days! Don’t do it folks! Your better off without it! Trust me