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My VET's office submitted the paperwork for reimbursements. Their was a quick turnaround time by Embrace.

Working with you has been so great. The website is super easy to use. You always keep me updated on my claim. My over all experience has really been great and I can't thank you enough!

I've had Nationwide insurance for 4 months now for my dog under the Whole Pet with Wellness plan. I chose the plan because it was the cheapest option which covered basic wellness and catastrophes. Most insurances only cover one or the other. But I am dissatisfied with the insurance so far for the following reasons: 1) The insurance is supposed to cover routine dental cleanings. So I got my dogs teeth cleaned and the claim for the entire dental bill was denied under the reasoning that the dogs tartar was a pre-existing condition. It was a basic cleaning with no extractions. Still fighting this. 2) They take forever to review you claim. They say the max wait time is 30 days and you can look forward to waiting the max period every claim. Heaven forbid they have to ask you for more info... it goes onto another 30 days after you supply the info. They could potentially just keep asking for more info and never pay you a cent. I've got over $1000 in vet bills I had to pay out of pocket and have been waiting for Nationwide to pay for going on 4 months now. This is unacceptable. Will most likely cancel the policy early.

I have been using Embrace for 4 years now and I’ve never had an issue regarding claim coverage. They are prompt with their reviews and pay direct to my account within days. Their claim process is quick and easy. My dog has had significant medical needs and they have been excellent to work with!

Embrace is the most user-friendly insurance company that I’ve dealt with. I know that when I submit a claim it will receive a fair and quick evaluation.

I am very pleased with the way my claims have been taken care of by your company. It was done in a timely manner.

Have had nothing but exceptional experiences with Pets Plus Us. I researched all the main pet insurers and read all the fine print. Pets Plus Us stood out as the clear winner and I ensured our Boxer shorty after adopting her at 14 weeks. Less than a month after paying our first premium we found out she had an incredibly rare condition that required surgery and multiple specialist visits. If it had not been for the insurance we have been out of pocket thousands of dollars. Have since had other smaller medical concerns come up and Pets Plus Us has always been there to help. Claims are always paid promptly and when I have needed to speak to a person they always answer quickly and are caring and compassionate to whatever we have been going through. I recommend Pets Plus Us to anyone who asks and sometimes to those that don't ask!

Pet insurance is a must if you have pets! Pets Plus Us offers reasonable premiums and hassle free refunds. The piece of mind that comes with knowing my dogs have excellent coverage through this company is invaluable.

I did a lot of research when looking for pet insurance and was nervous because I had experience with sick pets and not being able to get claims approved and processed in the past. I have been using Embrace for several years now and over the years my little cat has had several serious health issues, and I couldn't ask for any better service. The claims are easy to make, they are processed quickly, I always know where they are at and the payment comes very quickly. The customer service department had called me several times and I thought they were calling to sell me something but they were calling to check to make sure my experience was great. So it has been. Thank you Embrace. Having a sick pet is hard and you make the financial support end of it painless.

Fairly happy with service.