Stand by word
I love that you stick to your client's policy, and seamlessly provide "approval" with proper documentation, and no stress to your clients. This is very important to me. When our pets are in need of attention, its nice to know that we can count on our insurance to do their part. Thank you!
- INSURER:
Trupanion
- POSTED: 01/24/2018
- BY: Jill
- BREED: Miniature Schnauzer
- AGE OF PET: Over 11 years
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Very impressed
I've been a member for a year or so and I am very impressed with your exceptional customer service. I don't miss the opportunity of my vet visits to refer patients to Trupanion. Thank you for caring enough to work with me and my four legged “son”
- INSURER:
Trupanion
- POSTED: 01/24/2018
- BY: Martha
- BREED: Miniature Poodle
- AGE OF PET: Over 11 years
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Thoughtful
Jenny was so thoughtful and kind with assisting me with my account. She even asked how my dogs were doing!
- INSURER:
Trupanion
- POSTED: 01/24/2018
- BY: Megan
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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Very fast!
Very fast! Everything was done quickly & as expected! Thank you!
- INSURER:
Trupanion
- POSTED: 01/24/2018
- BY: Linda
- BREED: American Pitbull Terrier
- AGE OF PET: 7 - 10
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Resolved quickly
My problem was resolved quickly and knowledgeably.
- INSURER:
Trupanion
- POSTED: 01/24/2018
- BY: Susan
- BREED: Alaskan Malamute
- AGE OF PET: 7 - 10
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I must adThey are always extremely helpful
I must admit this has more to do with the people when I call with questions They are always extremely helpful and the fact that they can understand and speak English it makes the whole conversation flow that much easier. As far as the insurance. I hate that it is 3x what it was when we first got it. Especially when we were promised it would not increase. My health care doesnt increase as much as this does. But overall happy to have the insurance and that you pay the claims in a very timely manner. Most helpful.
- INSURER:
Trupanion
- POSTED: 01/24/2018
- BY: Rick
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Very easy to submit claim and very fast response time by trupanion.
Very easy to submit claim and very fast response time by trupanion.
- INSURER:
Trupanion
- POSTED: 01/24/2018
- BY: Diva
- BREED: <Mixed Breed (Cat)>
- AGE OF PET: 7 - 10
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Very pleasant
Nicole was very pleasant and very helpful with my request to change the monthly payment due date.
- INSURER:
Trupanion
- POSTED: 01/24/2018
- BY: Eileen
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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