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Super customer service and a very prompt response to claims. Finn is on the way to his sixth visit regarding his cataract surgery and each claim has been processed efficiently and quickly. I volunteer in rescue and ALWAYS recommend that adopters consider insurance.

Signed my 8 year old dog (9 now) up with Embrace in early 2017. I enrolled my dog after spending $3k out of pocket on my sick border collie mix only to be told she needed surgery at an additional $8-10k and was given a 50/50 chance of survival (she had a mass in her intestines that had ruptured and the mass had potential pancreatic involvement). My border collie mix wasn't terribly old at age 11 and I had expected to have a few years left with her at least. Sadly this wasn't the case due to both cost and the survival prognosis. I held her and sat with her as I said goodbye. I didn't want cost to have any influence on my medical decisions for my dogs in the future. Embrace's policy was clear on what would and would not be covered, a medical review could be done upon request to determine if the dog had any pre-existing medical conditions, and an orthopedic waiver was an option to avoid the 6 month waiting period for bone/joint issues. I made sure Embrace received my pet's medical records shortly after enrolling along with going to the local vet to have an orthopedic exam done. This way I had assurance on what would be covered and if my dog was considered to have any pre-existing conditions what would not be covered. Later half of 2017 my dog injured his back. He got better for a while but had a relapse. The relapse resulted in further diagnostic testing which revealed he had developed IVDD. At this point my dog will need ongoing medical care for the rest of his life as dogs with IVDD have tendencies to relapse into being painful. Thankfully my dog can still have many years to spend with me even with IVDD as long as he is rested for the appropriate amount of time during periods of relapse. My first claim was submitted to Embrace and I received approval for my claim within 7 days. Yes the claims process could be made easier (having to have the vet fill out the claim form every vet visit is a pain and each claim form is reimbursed as a separate claim even if submitted together). But overall I am extremely satisfied with Embrace.

We have had insurance with healthy paws for our golden since he was a puppy and he is almost 6 now. We have had nothing but good experiences with them. They are quick to reimburse and they have never given us a hard time or tried to “get out” of covering any claims that should be covered. Very happy with the peace of mind for our pup that healthy paws provides.

Trupanion is so supportive and resolves my issues so quickly.

Olivia was great very thoughtful.

You guys are absolutely fantastic!!! So easy to work with!

Your service is great... but, I'm considering cancelling just due to cost. I understand your rates are set by breed as well as location. However, I'm sad that because a breed has issues, such as hip dysplasia that an x-ray showing it is not an issue isn't able to reduce the rate. But, again your service is great.

I've had Trupanion for Sydney since day 1 and have always been very satisfied with your service and responsiveness.

Thank you for making things quick and easy in a very frightening and emotional situation at the emergency vet. So happy I chose Trupanion over other companies. Other pet owners in the animal ER were not as fortunate as I and had to make heartbreaking decisions on the treatment of their pets. I could not be more pleased with the entire process you have in place for emergency claims and direct vet pay. Please thank everyone I spoke with to get things handled. I truly appreciate you treating me and my pet with compassion rather than just a policy number. I will be a customer for the life of all my pets!

Jenny was kind and empathetic in a difficult circumstance and I am very grateful for the manner in which she dealt with my request. Valuable service but more than that, kindness goes a long way to working through the problems that require us to need pet insurance in the first place. Thank you.