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Avoid PETS BEST
Shifted from FIGO to Pets Best after FIGO changed underwriters and raised premiums for less service. This was a mistake, Pets Best have paid nothing on every claim, from regular checkups to non wellness appointments. Worse of the usual Insurance crap, finding every little technical wording to deny everything, what the hell am I paying for if you find some excuse to deny every claim. I'm not a pet owner whose at the Vet every 2 weeks nor is my dog sick often, basic kind of nail bed infection or issue with a tooth kind of visits.
Took 6 WEEKS to even process my latest claim and denied everything, half of which under "wellness" checks not covered even though the vet bill clearly states Non Wellness visit, now I have to ring them and argue with some poor phone worker about all this stuff AGAIN. Waste of time, avoid Pets Best at all costs.
- INSURER: Pets Best
- POSTED: 01/05/2022
- BY: Brenton
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 7 - 10
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Ridiculous wait times, EVERY time
I regret choosing Pets Best, as issues that they have covered may now be seen as previous conditions when I change companies, but I am definitely changing companies. I have waited well over a month to receive a response to every claim I have submitted with the same apology email in between about unanticipated delays despite the same thing happening for over a year across several claims. Obviously the delay should be anticipated at this point. I’m changing companies as soon as the coverage period I’ve already paid for is up.
- INSURER: Pets Best
- POSTED: 01/05/2022
- BY: Daisy
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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