Quick turnaround explanation clear on what’s not covered and why
Quick turnaround explanation clear on what’s not covered and why
- INSURER:
Trupanion
- POSTED: 07/18/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Very friendly staff!!
Always very helpful. Always give updates as processing claims. Very friendly staff. Thank you
- INSURER:
Trupanion
- POSTED: 07/18/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Callie loves Trupanion!
Ease in signing up, and friendliness of employees when I called to ask a question.
- INSURER:
Trupanion
- POSTED: 07/17/2021
- BY:
- BREED: Soft Coated Wheaten Terrier
- AGE OF PET: 7 - 10
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I would have given this a 10 except for my latest experience currently with Trupanion.
I would have given this a 10, except for my latest experience currently with Trupanion. My vets office stopped submitting for us and my claim had to go into a deductible appeal. Before this though, definitely 10/10! Have never had an issue before this and have been recommending your company for two years to all our family and friends!! Overall, very satisfied with your company!
- INSURER:
Trupanion
- POSTED: 07/16/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Cappy’s first experience signing up for pet insirance
Every one was very helpful and kind. She explained the program and answered all my questions.
- INSURER:
Trupanion
- POSTED: 07/15/2021
- BY:
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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See above
Very efficient process. Good people, well organized & responsive to requests. Great combination!
- INSURER:
Trupanion
- POSTED: 07/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Great customer service. Easy enrollment!
Cheri was excellent. Friendly and informative. Easy process. No hold time on the phone.
- INSURER:
Trupanion
- POSTED: 07/14/2021
- BY:
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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Love this service people are great
Very easy to file and quick reimbursement.
- INSURER:
Trupanion
- POSTED: 07/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Poor claim communications
Our claim kept on getting delayed for more information. If I wasn’t diligent in follow up I would have never known. There was *no* communication from the company to me about what was needed. Only my calls to customer service and insistence that I speak to someone further up the chain resolved the issues. Deeply disappointed. After years of paying premiums for our dog (and cat) our first claim in 7 years was a circus. Now we are stuck with them, for better or worse, because of the universal pre-existing clauses in all per policies. Caveat Emptor.
- INSURER:
Trupanion
- POSTED: 07/13/2021
- BY: Jeffrey
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10
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