Find and read reviews with confidence

I LOVE Trupanion. I work at a vet office and I decided to get my puppy pet insurance. It was the best decision I ever made:)

My furbaby started losing weight, and a physical exam wasn't able to tell us why. My vet suggested running a complete set of labs to get a picture of what was happening. I immediately agreed, and I was thankful I could put my focus on my baby's health and not the bills.My vet completed the claim forms, and I emailed them into Embrace. Within a couple business days, I received an email that my claim had been processed and a check was on its way. I couldn't believe it was that easy. No hassles, no challenges, and no grief. I submitted my claim and that was it.

I have been very pleased with Embrace service. Their customer support has been exceptional, the coverage is exactly as described and claims have been hassle free. My SO had VPI and changed as soon as he saw how much easier Embrace was, how much faster and easier claims were. My last claim was processed and i received my reimbursement in under 7 days. Amazing. A+.

Your staff and your services are absolutely phenomenal! I have been in the customer service business for 34 years and train people on customer service and you have the perfect combination of well trained staff members as well as a great service to offer. I have spoken or emailed at least a half a dozen staff members and not only are they knowledgable but they are pleasant, professional and very quick to respond. I don't recall all of their names but Mac and Karin are the two I dealt with the most (I just added my puppy and had several claims here at year end.) Working with your staff and company has been very enjoyable. I have told my vet on more than one occasion how superior Embrace is to the other two Pet Ins companies I have used in the past. I only wish the health insurance industry as a whole had the same level of service and customer support as Embrace. Keep up the great customer service. You have an awesome team and a great service

my dog daisy saved my life, literally, so she is very special to me. when i shopped around for pet insurance i was a bit skeptical. Embrace has made a believer out of me. fast personal attention, quick service, friendly, caring and lightning speed processing of claims! if you dont insure your loving pet with Embrace you are wasting your time and your money! thanks to the Embrace team you rock!

They have done a great job getting precertifications done, and the response from the employees has been nothing but wonderful.It would be nice if the claim approval was a little faster. It takes about a month to see the approval for claims come through.

I have this coverage for emergency conditions, not wellness. It has worked well managing the cost of injuries and wellness. I was disappointed in the past that mouth cancer was considered dental and not covered.

I sent in my first wellness Claim and I got a email within 48 hours saying that they got it and was looking it over. Then a few days later I got another email telling me that a check was on it's way.

Thank you to everyone at Embrace that moved things quickly so my dog's cancer treatments could begin without the stress of money. Now I can focus on getting her better.

I decided to get pet insurance when I got a new puppy. My vet recommended trupanion. I have used it twice and it has more than paid for itself. I recommend it to everyone getting a new pet. My claim was filed Monday evening and I got an answer about my reimbursement check coming back to me. Great service.