I was and am too distraught to remember specifics since losing my girl yesterday.
I was and am too distraught to remember specifics since losing my girl yesterday. I will see how my three claims are handled to give a final opinion. Your staff is friendly and thoughtful and that is very much appreciated.
- INSURER:
Trupanion
- POSTED: 02/14/2018
- BY: Gerda
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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She sent the paperwork for me to fill out- I sent in and have not heard back from you whether Grover is covered or not.
She sent the paperwork for me to fill out- I sent in and have not heard back from you whether Grover is covered or not.
- INSURER:
Trupanion
- POSTED: 02/14/2018
- BY: Mary
- BREED: Havanese
- AGE OF PET: 7 - 10
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Kimmy was awesome and helped me understand a few things about my policy.
Kimmy was awesome and helped me understand a few things about my policy. I am however still very disappointed that Trupanion is only doing short term coverage of 90% of 50% of prescription food. If you at least can't pay out more then I wish that Trupanion would work with manufacturers to get members a discounted rate for animals that need to be on prescription diets for long periods of time.
- INSURER:
Trupanion
- POSTED: 02/14/2018
- BY: Ali
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Customer service was excellent.
Customer service was excellent.
- INSURER:
Trupanion
- POSTED: 02/14/2018
- BY: Kari
- BREED: Miniature Poodle
- AGE OF PET: 7 - 10
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I tell everybody about trupanion.
I tell everybody about Trupanion.
- INSURER:
Trupanion
- POSTED: 02/14/2018
- BY: James
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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She is hands down the most caring and helpful agent I have talked to so far.
She is hands down the most caring and helpful agent I have talked to so far. She helped me and Tulip through a hospital emergency and made sure everything went smoothly with getting a pre-approval for her expenses. I am so grateful. She helped me calm down and feel taken care of during a very sad and stressful time.
- INSURER:
Trupanion
- POSTED: 02/14/2018
- BY: Valentyn
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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didn't resolve my issue
Kyra didn't resolve my issue but gave me the forms and recommended steps for addressing my concerns.
- INSURER:
Trupanion
- POSTED: 02/14/2018
- BY: Kim
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
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I was receiving calls and emails that my account was overdue despite having been on auto payment for over a year.
I was receiving calls and emails that my account was overdue, despite having been on auto payment for over a year. She was helpful and took payment over the phone and made sure that I was signed up for autopay. Three hours later I received another call saying my account was overdue.
- INSURER:
Trupanion
- POSTED: 02/14/2018
- BY: Emily
- BREED: Mixed breed Medium (20 - 55lbs when full grown)
- AGE OF PET: 7 - 10
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Kathleen was a professional and handled all my questions with ease.
Kathleen was a professional and handled all my questions with ease. She helped me with things I had called about previously and were not resolved. She is an excellent service rep. More reps should follow her que.
- INSURER:
Trupanion
- POSTED: 02/14/2018
- BY: Lucy
- BREED: Snoodle
- AGE OF PET: Over 11 years
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