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My experience with FIGO so far has been great. They have been a little slower than promised on reimbursements but are communicating with me every step of the way and working hard to fix it. I appreciate the honesty and communication. The site/app itself is easy to use and helps me keep track of everything.

They are great. Had a routine claim that took a while to process but it got done and they were great about communicating where they were in the process. The app is awesome and I love the ease of using the service. Also, customer service is very responsive. I highly recommend and I am very difficult to please.

After a considerable amount of research when selecting insurance for my precious Westie, I selected Embrace...and am very happy with the coverage. Filing claims is easy and if ever I have any questions, I can contact Embrace to ask their helpful customer service representatives about any concerns that I might have. The peace of mind knowing that Embrace has my Westie's back in the event of any medical emergencies that might arise is totally worth it. I always highly recommend Embrace to my pet owner friends. .

Whenever I call to speak with a rep, hold times are short and the team members with whom I speak are ALWAYS friendly, respectful, and helpful.

Very fast response

My husband and I did a lot of research, we have 3 shih tzu’s. They don’t have any issues, but they are our babies and I wanted to make sure we could care for them when needed. Figo had the fairest prices with the most coverage. We could have went with the “Cadillac” package from nationwide, but for 3 dogs it would have cost us $450 a month! As dogs age the prices of the insurance monthly costs go up, that makes sense, but that cost more than what we pay for our insurance as humans. We unfortunately had the pleasure of using the insurance, when my dog would not stop throwing up for a few days straight, yes we paid out of pocket for the visit, but within a week or two we got a check back for 90% of what we paid. Well worth it! If something serious happens we will be covered as long as the illness was not caused by something that has preventative medicine. If you are not giving you dog heartworm meds or are giving the heart worm meds and you dog gets heartworm, the insurance will not cover that, or if there was a preexisting condition, you dog will not be covered for that care. It is best to get insurance right away, get cleared as 100% healthy by the vet and then you are good, don’t wait till something happens then look into it, you get insurance for the “what if” not the “oh no, what do we do now” situations. Keep track of your dog's heartworm and flea and tick, nothing is 100% protective, just like condoms! :) but 99% is better than nothing and will help save your dogs life and not put you in a situation where there is nothing you can do to help them. I hope this review helps you make the decision!

After all the initial paperwork was settled. Figo has came up huge and has been nothing but great to work with.

I've had many wonderful pets over the years, and I wish I had known about pet insurance earlier. I read reviews, compared different insurers, and created quotes. Most importantly, I studied the coverage details. Ultimately, I am happy and grateful I chose to insure my rescue dog with Figo. When I had to file a claim, I was at first apprehensive, but it turned out to be a painless process. I just took a pic with my phone and submitted it. My claim was processed within two weeks and all the claim info was available in my Pet Cloud. Since that first experience, I have filed several more claims and the process has been relatively consistent. The last claim I filed (about a month ago) took a little longer, but I received two messages from Figo to keep me informed. This insurance has been a saving grace, as my dog has had two illnesses and I didn't have to worry about the vet bill. Thank you, Figo!

Since we've had Figo, I haven't had to file a claim . So I can't leave a review for claims.

Excellent response time and service for my dog's injury and surgery.