Find and read reviews with confidence

Good working with vets and prompt with returns

I have had Nationwide now for about 9 months. Once I met the deductible, Nationwide has been very response on reimbursements. So far I'm very happy. I get emails asking how my dog is doing after his vet visit. Great customer service.

I submitted a claim for surgery for my husky. The claim was approved and payment sent within two weeks. The direct deposit option is wonderful. I am a loyal customer for life!

I recently took Ice to the vet for his wellness check. Upon completing some testing, the vet diagnosed Ice with a UTI. I filed my claim with Nationwide and it was promptly paid. I only had to pay my $100 deductible. So happy that I have insurance with Nationwide.

Shannon was extremely helpful and knew the company well

Great to deal with!

Great to deal with!

Shannon was extremely helpful and knew the company well

My very small precious 5 lb. Bella gets into everything, to her everything is a toy that belongs in her mouth. This is more serious with little dogs than it is for large dogs. When something goes wrong I can't wait it out to see if she'll get better, it's sometimes a matter of life and death and with Nationwide Pet Insurance it allows me to make sure my precious girl gets the care she needs in an emergency right away. It gives me a security I wouldn't have without insurance.

I signed up for pet insurance in November 2017. Before I decided to purchase my ASPCA policy, I did a lot of research on plans. What sold me on the insurance were two things- the benefits offered and the outstanding level of customer service. In speaking to the lady who signed me up, it was very apparent that she knew her product, was very helpful and kind on the phone and was great to talk to - I could tell that she really liked her job and enjoyed helping prospective customers select the best option for their pets. I work for a software company and always notice when customer service goes above/beyond - sadly, I can count the number of times on one hand when I had a really positive experience, and that tells me that many companies out there are still getting the customer service thing wrong. I received a "just checking in" call from Tom yesterday asking me how my pet was doing, if I had any questions about anything, and how the process went for my first claim. It just solidified the good experience I had when I signed up, and made me feel like ASPCA actually cares about my pet and me. This is a case study of how to do it right for other companies who don't know the true meaning and importance of customer service.