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i bought my policy about 5 years ago when my first dog was just a puppy.. then a year later added another puppy to my policy. i also bought the wellness package at the time i bought the policy. choosing EMBRACE was the best thing i have done. they are so responsive when i make claims. the later part of last year 2017 and continuing into this year i will have some big claims as my pups are having some problems.so far they have covered all claims without a fuss. i can only say great things about EMBRACE. THEIR WEBSITE IS TERRIFIC AND SO ARE THE EMAILS . VERY INFORMATIVE.

Embrace promptly and courteously issued reimbursements submitted regarding the medical care of our cat, Mr. Peepers. In only one case was additional information needed and notification was immediate via email and the online Embrace website. Such a relief to know we could concentrate on the health needs of Mr. Peepers without worry of choosing between quality care and personal finances. Pet insurance is like any other insurance—we hoped to never need to use, but when needed, what a relief. We have carried the coverage for several years and due to the continued good health of our four pets, Embrace issued each a substantial wellness credit, which was honored with Mr. Peepers’ diabetes diagnosis. I would also add our medical team submitted the claims for us immediately following each vet appointment, instrumental in the process of fluid financial reimbursement from Embrace, We are happy to report Mr. Peepers is in diabetic remission! We consider Embrace a definite member of his recovery team and highly recommend for families considering pet insurance.

very impressed with the coverage provided and the efficient claim-handling experience; would definitely recommend for any pet owner.

Embrace has been there for our two dogs for most of their lives, and thanks to their care and support, our best friends are thriving into their senior years. Our eldest, Nelli, contracted an immune deficiency virus a few years back and Embrace made sure she had the care and access she needed to make a full recovery. When our youngest played too hard and knocked her teeth loose, they were there too. Customer service is excellent, responsive, and attentive. Thank you for all you do.

While I did not have both receipts for the purchase of one of our old guy's prescription refills, they worked with me until they were able to reimburse me for that scrip. These are some terrific people who have never failed to come through for us.

I was a little concerned about the claim process because I haven't had the best experiences with human health insurance. I was sure they would find a reason not to cover my claim but to my surprise, it was a simple process and I received a check rather quickly. For what it's worth, I rescued a puppy and I received the first 2 months of insurance free and decided to stay with it because vet bills can get very expensive. As my pup got older we noticed something on his eye which had to be removed which is what I submitted the claim on. They covered 80% after the deductible.

Four years later and this dog just keeps coming up with mystery ailments and oddball accidents! Embrace had always been there and has been incredibly comforting to know that I won’t have to make tough decisions about Birdie’s care.

I just want to say, i have had the best experience, the staff is extremely helpful and knowledgeable and is always there to solve the problems or guide you thru their procedures.. it's simple and extremely helpful. i just want to thank you for being amazing at what you do...

Had several claims for wellness and one for an accident. All were covered. The amount of paperwork required for the accident was ridiculous, but the wellness claims were reimbursed easily. I'm rating a 7 and not a 10 because I am overall pleased, but the accident claims process and user interface on the website were quite cumbersome to use. Additionally, if I had scrutinized the claims form BEFORE the accident occurred I likely couldn't have gotten it covered due to the nature of the process involved. Even with being prepared I still had to follow up with several additional emails/documents to properly complete the process.

Trupanion has never failed me. They’ve gone above and beyond to help my babies. They truly care. Thank you for being the absolute best, Trupanion.