Kathleen understood my problem and told me she would follow through to ensure all my claims would be address.
Kathleen understood my problem and told me she would follow through to ensure all my claims would be address... Felt a lot better talking to her.
- INSURER:
Trupanion Canada
- POSTED: 02/09/2018
- BY: Marguerite
- BREED: Yorkshire Terrier
- AGE OF PET: Over 11 years
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I have been very happy with Trupanion.
I have been very happy with Trupanion. Rates are reasonable and claims are processed quickly.
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Wayne
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Many claims or portions of claims are incorrectly deemed to be ineligible (without providing useful explanations) requiring time consuming appeals to be made.
Many claims, or portions of claims, are incorrectly deemed to be ineligible (without providing useful explanations) requiring time consuming appeals to be made.
- INSURER:
Trupanion Canada
- POSTED: 02/09/2018
- BY: Mark
- BREED: English Bulldog
- AGE OF PET: Over 11 years
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The customer service was excellent.
The customer service was excellent. Kathleen was kind, patient, and very helpful. She was a pleasure to work with.
The only reason recommending Trupanion to a friend was an 8 instead of a 10, is because my premium is going up $87 a month. ($1044 a year!) That is a tremendous jump that I am not prepared for nor was I expecting.
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Lynne
- BREED: German Shepherd
- AGE OF PET: Over 11 years
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extremely helpful & friendly!
Arianna was extremely helpful & friendly!! Excellent customer service!!! Thank you!!
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Pamela
- BREED: Mixed Breed Cat
- AGE OF PET: 7 - 10
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excellent service.
Kelcie provided me with excellent service. Great listener and took her time with each question to ensure I received the correct answer. You need to offer her a promotion! Would gladly work with her again.
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Valerie
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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I am always happy with the help I receive.
I am always happy with the help I receive. Everyone is knowledgeable and pleasant and they ask how my dog is.
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Jackie
- BREED: Toy Poodle
- AGE OF PET: Over 11 years
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Dominique was wonderful!
Dominique was wonderful! Helped me straighten out my issue and was very caring and concerned for my pets wellness!
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Matthew
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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everything was resolved in a professional courteous manner
Enjoy the interaction everything was resolved in a professional courteous manner. My hat is off to you for excellent customer service thanks
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Tom
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Jodi was amazing!
Jodi was amazing!! She was so sweet and calming when I was in complete panic mode. She took care of everything so quickly. I have already told several of my friends about her. I was honestly hesitant about getting pet insurance but now I will never go without it! This operation was expensive and would have left me in a bad situation. Kudos to all of you! Thank you Jodi!
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Heather
- BREED: Maine Coon
- AGE OF PET: 7 - 10
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