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They didn't cover a single claim that we submitted and often denied under the pretext of a "preexisting condition", even though none of the claims were related to any such condition. I would highly recommend going elsewhere for your pet's coverage needs.

Embrace has been outstanding to us. Not only do my claims process quickly and with ease, but I get phone calls asking about how our dog is doing. One of the best purchases I have ever made!

I greatly appreciated that Trupanion listened closely to my concern and didn't try to talk me out of what I thought was the reason for their denial of Ruby's case and quickly told me what needed to be done. I was in the medical field and had experience with claims that made assumptions based on diagnostic codes. Unless you read the full record at the ED, you wouldn't have seen the reason for her symptoms for this specific emergency visit and that it was not related to some similar symptoms previously for another condition. Anyway, it was a nice surprise to get this taken care of so easily and we thank Trupanion.

Brittany answered all questions I had concerning a claim, that I just sent in on my dog, Bear. She was very polite & knowledgeable.

Dan and Trupanion are great. We have been very happy with the company/service. I have already recommended you to friends. The one thing I was disappointed about was related to my question for Dan. I was hoping to add additional coverage for acupuncture and cremation to my policy. I was disappointed to learn that cremation is only available as a result of accidents, and that acupuncture is only available if the condition was already known. As a human, I have found that acupuncture has been extremely helpful for managing pain when traditional medicine has not helped a condition I am already suffering from. I understand why Trupanion has this policy, but for something like acupuncture or homeopathy, it would be nice to have the option to add even for a pre-condition. I would be willing to pay a higher price to add if it were available. Thanks!

Trupanion has always been there for Lizzie and your people have always been so helpful to her Mom and Dad. Thanks, Lizzie's Parents

Fast and excellent customer service! Thank you :)

always get a fast response to questions and refunds

Kathleen was an absolute pleasure to speak with! She made a difficult day for me so much easier. She also has very helpful and guided me on how to proceed going further with Lily's ailment.